The Salvation Army - Southwest Division

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Lead Program Assisant

at The Salvation Army - Southwest Division

Posted: 11/21/2019
Job Status: Full Time

Job Description

  • Responds to intake queries; collects, records and analyzes documentation and referral sources; selects those candidates who are eligible and appropriate for admission; refers candidates to other programs as necessary; selects candidates for waiting list if appropriate, supervised or performs all necessary admission procedures.
  • Supervise and direct Program Assistant’s weekly schedule, insuring coverage to meet program needs.
  • Mentor and evaluate Program Assistants and report issues that require correction, increased observation, or positive feedback.
  • Coordinates and oversees clients living quarters and personal property to insure conformance to policy and procedures 
  • Maintains oversight of clients.
  • Coordinates social services and arranges appropriate assistance for clients. 
  • Coordinates and oversees client’s involvement in outside activities such as support group meetings, church services, and appropriate special events.
  • Provides assistance to the Program Coordinator, clinical staff, or vocational supervisors including oversight of client crews, specific operations or functions, or special projects.
  • Provides special administrative support to the Program Coordinator that may include:  client database management, interfacing with IT regarding computer or network issues, and other special administration projects. 

Skill / Requirements

  • HS Diploma or GED required
  • College courses related to social services or social services experience preferred
  • 2 years of related experience and/or training preferred
  • Good organizational, interpersonal, communication and computer/typing skills required
  • Proficiency in MS Office software (Word, Excel, PowerPoint)
  • Ability to write reports & to calculate basic figures and numbers
  • Ability to handle crisis/emergency situations or services for the homeless situations and to utilize crisis intervention and conflict resolution skills.
  • Must possess, or be eligible to receive, a fingerprint clearance card
  • Bilingual (English/Spanish) desirable
  • Must be able to work various shifts/ weekends/ holidays


Qualified individuals must be able to perform the essential duties of the position with or without accommodation.  A qualified person with a disability may request a modification or adjustment to the job or work environment in order to meet the physical requirements of the position.  The Salvation Army will attempt to satisfy requests as long as the accommodation needed is reasonable and no undue hardship would result.

While performing the duties of this job, the employee is regularly required to walk, stand, climb or balance, stoop, kneel, crouch, crawl and reach with hands and arms on a continuous basis.   The employee must regularly lift and/or move up to 10 pounds, frequently lift and/or move up to 30 pounds, and occasionally lift and/or move up to 50 pounds.  Specific vision abilities required by this job include close vision, distance vision, color vision, depth perception and ability to adjust focus.  Must have the ability to operate telephone, a desktop or laptop computer, as well as the ability to access and produce information from a computer, and to understand written information.

Important Notes


The Salvation Army, an international movement, is an evangelical part of the universal Christian Church. Its message is based on the Bible. Its ministry is motivated by the love of God. Its mission is to preach the gospel of Jesus Christ and to meet human needs in His name without discrimination.