Salt River Pima-Maricopa Indian Community
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at Salt River Pima-Maricopa Indian Community
Definition: Under general supervision of the Aquatics Manager, the Aquatics Monitor is responsible for monitoring the general public entering the pool area, answering phone calls, keeping statistical information related to pool services, and upholding excellent customer service. This job class is treated as FLSA Non-Exempt.
Examples of Tasks:
Essential Functions: Essential functions may vary among positions and may include the following tasks and other characteristics. This list of tasks is ILLUSTRATIVE ONLY and is not intended to be comprehensive list of tasks performed by all positions in this classification.
1. Customer Service:
- Acts as the first point of contact for patrons entering or calling the aquatic facility ensuring that a high standard of customer service is given to all individuals.
- Greets patrons entering the pool area ensuring that individuals are identified as swimmer or non-swimmer.
- Answers general questions from patrons whether by phone or in person regarding pool hours, activities, and events.
- Elevates concerns received from the general public to supervisor.
- Aides in making sure the pool environment is safe and clean for pool patrons.
2. Organizational Procedures:
- Collects accurate and timely data to be reported to the Aquatics Manager regarding patrons of the pool facility.
- Gathers statistical information regarding numbers of patrons using the pool services, and number of incidents and accidents. Reports incidents and accidents to the supervisor immediately.
- Documents any accidents or incidents that occur at the aquatic facility.
- Organizes the data that was gathered and enters into a computer to help in generating monthly and quarterly reports.
- Provides feedback to supervisor regarding ways to improve pre-existing methods of tracking and inputting data.
3. Pool Safety:
- Ensures that individuals who enter the pool area are following safety rules set forth by the aquatic division and governing entities.
- Enforces policies, rules, regulations, and ordinances governing the conduct of the patrons using the pool area.
- Serves as a gatekeeper to ensure that individuals who enter the pool area are not under the influence of any controlled substance or are not bringing a controlled substance into the pool area.
- Responds to emergency situations by remaining calm and acting quickly to contact the appropriate authorities.
4. Special Events:
- Attends and aides in activities and events coordinated by the Community Recreational Services Department's pool services.
- Performs other job related duties as assigned by the Aquatics Manager or Athletic Programs Supervisor.
Knowledge, Skills, Abilities and Other Characteristics:
- Knowledge of History, culture, laws, customs and traditions of the Salt River Pima-Maricopa Indian Community.
- Knowledge of Community rules and regulations regarding the swimming pool environment.
- Knowledge of basic office equipment such as multi line phones, copier, and fax machine computer.
- Skill organizing data to be entered into monthly and quarterly reports.
- Skill using a personal computer, Microsoft Office applications, and other related software.
- Ability to recognize an emergency situation and remain calm while contacting the appropriate authorities.
- Ability to communicate effectively with the general public and other members within the department.
- Ability to gather accurate statistical data related to patrons of the pool and enter the data into a computer.
- Ability to be punctual, courteous and helpful.
- Ability to attain a CPR Certification within 30 days of hire.
- Ability to lift and carry 50 pounds.
Skill / Requirements
Education & Experience:
- Must be a minimum of 16 years of age at the time of hire.
- Must be currently working towards receiving a high school diploma or GED.
- Prior experience providing customer service to the general public is desired but not necessary
- May be required to receive CPR certification after time of hire.
Equivalency: Any equivalent combination of experience and education that will allow the applicant to satisfactorily perform the duties of the job may be considered.
- May be required to work beyond normal business hours including flexible work hours, nights, weekends, holidays, and split shifts.
- May be exposed to a variety of weather conditions including severe hot weather conditions and occasional wet periods.
- May be required to stand, sit, and/or walk for extended periods.
- Employees in, and applicants applying for, jobs providing direct services to children are subject to the "Community Code of Ordinances", Chapter 11, "Minors", Article X. "Investigation of Persons Working With Children".
Prior to hire as an employee, applicants will be subject to drug and alcohol testing. Will be required to pass a pre-employment background/fingerprint check. Employees are subject to random and alcohol testing. "SRPMIC is an Equal Opportunity/Affirmative Action Employer" Preference will be given to a qualified Community Member, then a qualified Native American and then other qualified candidate
Application instructions: To apply or view full job description go to www.srpmic-nsn.gov/employment *Resumes alone will not be accepted. This position is open until 02/02/2019
To apply for this position or to view the full job description, please visit our website at http://www.srpmic-nsn.gov/employment/ then select Employment Opportunities. Open until 02/02/2019