Make-A-Wish Foundation

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Digital Program & Event Manager I

at Make-A-Wish Foundation

Posted: 10/16/2017
Job Status: Full Time
Job Reference #: 470

Job Description

Tracking Code
Job Description

Disclaimer: Position Description is not meant to encompass all aspects of position, other duties may be assigned.

Position Summary: Responsible for the development and management of consistent online platforms for the advancement of the national peer-to-peer event fundraising programs (Walk for Wishes, Kids for Wish Kids, etc.) and independent chapter peer-to-peer events, to increase participation, engagement and fundraising.

Core Competencies:

  • Manages Complexity: Making sense of complex, high quantity, and sometimes contradictory information to effectively solve problems.
  • Plans & Aligns: Planning and prioritizing work to meet commitments aligned with organizational goals.
  • Collaborates: Building partnerships and working collaboratively with others to meet shared objectives.
  • Manages Ambiguity: Operating effectively, even when things are not certain or the way forward is not clear.
  • Customer Focus: Building strong customer relationships and delivering customer-centric solutions.
  • Tech Savvy: Anticipating and adopting innovations in business- building digital and technology applications.
  • Resourcefulness: Securing and deploying resources effectively and efficiently.
  • Communicate Effectively: Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences.
Required Skills

Knowledge and Abilities:

  • Demonstrated experience and success in online fundraising site development, training and support.
  • Exhibits exceptional customer service skills; ability to work professionally with external partners, chapters, and all levels of staff.
  • Detail oriented with strong organizational skills and the ability to handle multiple projects and deadline pressures.
  • Possess strong verbal and written communication skills.
  • Ability to lead, influence and negotiate.
Required Experience

Duties & Responsibilities:

  • Collaborates with the National Events & Brand Campaigns team to develop, manage, and grow national & local peer-to-peer fundraising events.
  • Assists with the design and development of coordinated and consistent online fundraising platforms via online tools including Blackbaud’s Luminate Online & TeamRaiser.
  • Assists Director of National Events & Brand Campaigns and Manager II, Digital Program & Event with strategies for acquiring new event participants and activating more online fundraisers.
  • Supports Manager II with the set-up of local event sites. Provides materials and training to support the implementation of the individual sites.
  • Serves as a resource to Make-A-Wish national and chapter staff to ensure a clear understanding of websites and associated fundraising tools.
  • Creates fundraising training manuals, conducts training sessions, and builds training modules.
  • Provides technical support to chapters on all online fundraising platform for national priority events and independent chapter peer-to-peer events.
  • Runs TeamRaiser queries and reports, including campaign and appeal performance, chapter donor lists, constituent information and history, year over year comparisons, etc.
  • Participates in industry-specific trainings to have a full understanding of best practices and technical workings of TeamRaiser platform.
  • Continually reviews individual chapter event sites to ensure they are working properly and adhere to Make-A-Wish program standards.
  • Reviews vendor’s work that includes components of Make-A-Wish and helps facilitate end-user acceptance.
  • Reviews vendor’s work that includes components of Make-A-Wish and helps facilitate end-user acceptance.
  • Performs other job related duties, as assigned.


  • Bachelor’s degree in Marketing, Communication, or related field required.
  • Minimum of 2 - 3 years experience managing online fundraising events and/ or campaigns.
  • Strong computer skills required, specifically in Microsoft Office applications.
  • Prior experience working with Luminate Online/ TeamRaiser preferred.
  • Prior experience working in a non-profit organization desired.

Working Conditions:

  • Work in an office environment.
  • Some travel may be required.
  • May require work outside a traditional Monday – Friday work week, and outside normal business hours.
Job Location
Phoenix, Arizona, United States
Position Type

Application Instructions

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