Glendale Elementary School District #40
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Lead Help Desk Specialist
at Glendale Elementary School District #40
|LOCATION:||571 Information Technology|
|POSITION:||Lead Help Desk Specialist|
The job of Lead Help Desk Specialist was established for the purpose/s of monitoring, analyzing, tracking, auditing, and reporting on the workflow of the help desk, dispatching technicians, and resolving issues regarding computers, applications, and other relevant technology.
SKILLS are required to perform multiple, technical tasks with a need to periodically upgrade skills in order to meet changing job conditions. Specific skill-based competencies required to satisfactorily perform the functions of the job include: preparing and maintaining accurate records; maintaining, troubleshooting technology equipment including pertinent software applications and Windows operating systems; utilizing professional communications etiquette and documentation. KNOWLEDGE is required to perform basic math, including calculations using fractions, percents, and/or ratios; read technical information, compose a variety of documents, and/or facilitate group discussions; and solve practical problems. Specific knowledge based competencies required to satisfactorily perform the functions of the job include: Windows based computer hardware, virtual desktops, basic networking, software and hardware configurations, hardware/software troubleshooting; current generation software applications.
ABILITY is required to schedule a significant number of activities, meetings, and/or events; routinely gather, collate, and/or classify data; and consider a number of factors when using equipment. Flexibility is required to independently work with others in a wide variety of circumstances; work with data utilizing defined but different processes; and operate equipment using a variety of standardized methods. Ability is also required to work with a wide diversity of individuals; work with a variety of data; and utilize a variety of job-related equipment. Problem solving is required to identify issues and create action plans. Problem solving with data may require independent interpretation; and problem solving with equipment is moderate. Specific ability-based competencies required to satisfactorily perform the functions of the job include: scheduling activities, meetings, and/or events; gathering, collating, and/or classifying data; prioritizing workload; triaging reported issues; considering a number of technical and non technical factors when using equipment and working with customers; must be able to lift up to 15lbs. above the head and 40lbs. to waist height (with or without reasonable accommodations).
Responsibilities include: working under limited supervision following standardized practices and/or methods; leading, guiding, and/or coordinating others; and operating within a defined budget. Utilization of some resources from other work units is often required to perform the job's functions. There is a continual opportunity to have some impact on the Organization’s services.
|DUTIES AND RESPONSIBILITIES:|
Job related experience with increasing level of responsibility is desired.
And or any other qualifications the Board deems appropriate.
The usual and customary methods of performing the job's functions require the following physical demands: occasional lifting, carrying, pushing, and/or pulling, some stooping, kneeling, crouching, and/or crawling and significant fine finger dexterity. Generally the job requires 75% sitting, 5% walking, and 20% standing. This job is performed in a generally clean and healthy environment.
Education: High School Diploma/GED is required
Required Testing: Advanced Clerical Skills Test score (86% or higher)
Clearances: Criminal Justice/Fingerprint Clearance; Measles/Rubella Immunity/Vaccination; Valid form I-9
Support Staff - Non Exempt Salary Schedule Grade 25 ($15.45-$17.14)
|FROM - TBD   TO - TBD|
|MONTHS / HOURS:|
|GRADE / STEP:||Support Term Hourly Grade 25|