CVS Health

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Pharmacy Customer Service Representative

at CVS Health

Posted: 3/23/2020
Job Reference #: 987122BR
Categories: Customer Service

Job Description

Job Description
Are you ready to make a difference in someone’s life?

Are you ready to have a career with purpose?

CVS Health is building our Inbound Customer Service team to support our benefit members as they make important health decisions. We are hiring Pharmacy Customer Service Representatives to work in our inbound call center to be the first line of communication for our members.

This is not your typical call center job! You will take inbound calls and have conversations with our members to answer questions or provide information so that they better understand their coverage and options. Through your skills and knowledge, you will offer the solutions needed to help simplify their health care experience. Typical topics include prescription refills, order status, and insurance coverage.

Our call centers have a high-energy culture and are passionate about providing excellent customer service with empathy while resolving the member’s questions on the first call. It feels good to do this job; you support people when they need it the most.

Are you a fit for this Inbound Pharmacy Customer Service role?

Do you have at least 1-year experience working with customers (i.e., retail, restaurant, call center, military)? Do you have strong computer skills and a passion for helping others or like talking on the phone? CVS provides the training and knowledge to set you up for success.

This position requires independent and self-directed performance as it’s primary function is to reach out to patients on proactive compliance and ordering calls. Also, this position requires a working knowledge of reimbursement-related requirements for dispensing, processing of new referrals and providing customer education, and routine assessment and problem identification with appropriate escalation to a pharmacist.

We also offer incredible advancement opportunities so you can grow within the call center or move to another role within CVS Health. If you take care of our members, we will take care of your career.

Addition to career growth, other benefits offered include:
· Competitive pay and benefits
· Paid training
· Fast track career progression
· Employee Discount Programs

Required Qualifications
1 year experience in a customer service role (i.e., call center, retail, customer service environment or relevant military experience)

Possess the ability to pass a background check, drug screen and successfully complete a virtual job preview

PC proficiency in Windows-based applications and internet skills, navigation and troubleshooting.

Attain a tech in training license within the first 90 days of employment

Preferred Qualifications
Healthcare related experience and certifications
Ability to identify process improvements
Providing elder care, being a primary caregiver, or volunteer work within the community
Previous Call Center or relevant military experience

Education
Verifiable high school diploma or GED equivalent.

Business Overview
It’s a new day in health care.

Combining CVS Health and Aetna was a transformative moment for our company and our industry, establishing CVS Health as the nation’s premier health innovation company. Through our health services, insurance plans and community pharmacists, we’re pioneering a bold new approach to total health. As a CVS Health colleague, you’ll be at the center of it all.

We offer a diverse work experience that empowers colleagues for career success. In addition to skill and experience, we also seek to attract and retain colleagues whose beliefs and behaviors are in alignment with our core values of collaboration, innovation, caring, integrity and accountability.

CVS Health is an equal opportunity/affirmative action employer. Gender/Ethnicity/Disability/Protected Veteran - we highly value and are committed to all forms of diversity in the workplace. We proudly support and encourage people with military experience (active, veterans, reservists and National Guard) as well as military spouses to apply for CVS Health job opportunities. We comply with the laws and regulations set forth in the following EEO is the Law Poster: EEO IS THE LAW and EEO IS THE LAW SUPPLEMENT. We provide reasonable accommodations to qualified individuals with disabilities. If you require assistance to apply for this job, please contact our Advice and Counsel Reasonable Accommodations team. Please note that we only accept applications for employment via this site.

If technical issues are preventing you from applying to a position, contact Kenexa Helpdesk at 1-855-338-5609 or cvshealthsupport@us.ibm.com. For technical issues with the Virtual Job Tryout assessment, contact the Shaker Help Desk at 1-877-987-5352.

Application Instructions

Please click on the link below to apply for this position. A new window will open and direct you to apply at our corporate careers page. We look forward to hearing from you!