Chicanos Por La Causa, Inc.

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SMI Navigator

at Chicanos Por La Causa, Inc.

Posted: 12/28/2018
Job Status: Full Time
Job Reference #: 1606

Job Description


Work Location: Centro Esperanza 310 S. Extension Mesa, AZ 85210





The SMI Member Navigator functions as a member of an interdisciplinary team to provide case management services to a caseload of severely mentally ill adults with or without co-occurring substance abuse disorders. The SMI Member Navigator advocates for and supports the member, engages with community agencies/health care providers and others on member’s behalf to ensure access to services needed to increase wellness self-management and reduce emergency room visits and/ or hospitalizations. Provides clinical support to the Team by providing consultation, education, information around psychosocial and/or substance abuse conditions, interventions, resources to maintain focus on outcomes and best practices.  The SMI Member Navigator participates in the assessment and service plan development.








To be considered a qualified behavioral health technician, a person must have one of the following combinations of education, license and/or behavioral health work experience:


·        Master’s degree in a behavioral health related field.

  • Bachelor’s degree in behavioral health related field required. One year behavioral health work experience preferred.

  • Master’s degree in non-behavioral health related field and 30 semester hours in behavioral health education (PM Form 3.20.1, see page 11) and two years behavioral health work experience.


·        Bachelor’s degree in non-behavioral health related field and 30 semester hours in behavioral health education (PM Form 3.20.1, see page 11) and two years behavioral health work experience.


·        Associate’s degree in behavioral health related field and four years behavioral health work experience.


·        Associate’s degree in non-behavioral health related field and 30 semester hours in behavioral health education (PM Form 3.20.1, see page 11) and five years behavioral health work experience.     

  • Has a high school diploma or equivalent and 18 credit hours of post-high school education in a field related to behavioral health completed no more than 4 years before the date of proposed employment and 2 years full time behavioral health experience OR 4 years of behavioral health work experience.



  •                 Working knowledge of computer software and electronic health record systems.
  • Demonstrated competency in written, verbal, and computational skills to present and document records in accordance with program standards.
  • Experienced in and demonstrated comprehensive understanding and working knowledge of the interdisciplinary planning process and the developmental treatment model.
  • Excellent interpersonal skills required.
  • You must have the ability and willingness to regularly travel, in some instances with clients in Agency or personal vehicle.







  1. Works collaboratively with the clinical team to engage, educate, communicate, and coordinate care with member, their family, behavioral health, medical and dental providers, community resources and others in ensuring that all services prescribed in the individualized service plan are implemented.

  • Provide comprehensive education to formerly  engaged members that highlights the benefits and promotes participation in case management services

  • Responsible for establishing relationships that are necessary for the continued engagement and case management services.

  • Responsible for managing an assignment list of approximately 200 plus formerly engaged members.

  • Responsible for having  formerly engaged members sign a consent form expressing that they agree to participated in treatment services with CPLC and documenting their efforts in the selected Electronic Health Record software (EHR)

  • Responsible for providing progressing diligent search efforts that includes mailing letters, making phone calls, texts, community/home visits, etc.

  • Responsible for maintaining a tracking spreadsheet that will detail the steps taken  

  1. Provides supportive services including, but not limited to, the following:

  • Assistance in maintaining, monitoring and modifying covered behavioral health services;

  • Brief telephone or face to face interactions with a person, family or other involved party for the purpose of maintaining or enhancing a person’s functioning;

  • Assistance in finding necessary resources other than covered services to meet basic needs; 

  • Serves as a point of contact and to ensure ongoing collaboration  including the communication of appropriate clinical information with other involved parties as appropriate and coordination of care with a person’s family, behavioral and general medical and dental health care providers, community resources, and other involved supports including educational, social, judicial, community and other State agencies;

  • Ensures the provision of all covered services identified on the service plan; referrals to community resources as appropriate and coordination of care activities related to continuity of care between levels of care and across multiple providers, services and supports;

  • Provides outreach and follow-up of services including, but not limited to, crisis and missed appointments to ensure adequate resources are available and in place;

  • Participates in staffings, case conferences or other meetings with or without the person or his/her family participating;

  • Screens and assesses all persons on caseload for financial entitlements (AHCCCS, SSI/SSD etc.); completes AHCCCS applications on all consumers on caseload meeting criteria;

  • Ensures the development and implementation of transition to a higher level of case management services when necessary.

  • Performs all case management functions associated with caseload including participating in the assessment and service planning processes; including identifying the need for further or specialty evaluations and or higher level of case management services.

  • Collaborates with the person and his/her family or significant others to implement an effective service plan, explaining the available clinical options to the team, including the advantages and disadvantages of each option.

  • Maintains the person’s comprehensive clinical record, including documentation of activities performed as part of the service delivery process (e.g., assessments, provision of services, coordination of care, discharge planning).

  • Provides continuous evaluation of the effectiveness of treatment through the ongoing assessment of the person and input from the person and relevant others resulting in modification to the service plan as necessary.

  • Pursues best practice outcomes for person with mental illness including continuing education, employment, independent housing and community tenure.

  • Maintain satisfactory punctuality and attendance as set on the work schedule

  • Other duties as assigned.









Employee will be expected to participate in continuous learning, competency building and maintenance of competency skills.








Ability to communicate clearly and effectively both verbally and in writing.


Application Instructions

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