Chicanos Por La Causa, Inc.
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Call Center Agent
at Chicanos Por La Causa, Inc.
Location: American Dream Academy 542 E. Monroe Street Suite D100 Phoenix, AZ 85004
Interact by making outbound phone calls to parents to communicate ASU’s interest in collaborating with their children’s school on the American Dream Academy and other related programs. The job will require soliciting parents to attend a free program offered by their child’s school which includes an information seminar, and to remind parents that they have committed to attending this and future events.
* High school diploma or equivalent
* Proficient in relevant computer applications and call center systems, including Five9
* Good typing skills
* Knowledge of sales principles and methods
* Required to speak fluent Spanish
* Parent Graduate from any American Dream Academy program
* Ability to sit for long periods of time
JOB RESPONSIBILITIES AND COMPETENCIES
* Contact private individuals by phone (outbound calls)
* Deliver prepared scripts to persuade potential attendees to commit to attending the introductory session of the American Dream Academy, and potentially other ASU related events
* Describe the program and its benefits
* Respond to questions
* Identify and overcome objections
* Take the customer through the "sales" process
* Obtain any additional customer information required for pre-registration
* Follow up with parents in accordance to their needs
* Complete records of telephonic interactions, in order to track individual results
SKILLS, KNOWLEDGE AND ABILITIES
* Outstanding communication skills
* Ability to persuade other
* Capable of adapting
* Tolerate stress
* A high level of energy
* An awesome team player in a supportive environment