Cox Communications

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Retail Sales Associate

at Cox Communications

Job Description

As a Retail Sales Associate, you will play a pivotal role in the continued stability and growth of our organization, by serving as a front-line ambassador of the Cox brand. Working in a Cox Solutions Store, you will guide customers through the purchase decision, installation process and education of Cox product and accessory offerings while providing an exceptional customer experience.

Primary Responsibilities and Essential Functions
  • Ensures individual sales, retention, and customer experience targets are met
  • Explains, illustrates, demonstrates product and accessory capabilities and offers suggestions based on customers’ wants and needs
  • Provides best-in-class customer service skills and aids customers in completing purchases and resolving issues; maintains polished and professional presence 
  • Executes promotions and campaigns designed to increase brand equity and achieve sales objectives
  • Assists with store opening and closing duties, maintaining proper cash handling metrics
  • Participates in inventory cycle counts
  • Ensures sales floor remains well merchandised, clean, and visually appealing at all times
  • Participates in workshops, special events, and product demonstrations to drive customer loyalty
  • Continuously expands knowledge of current Cox products as well as competitor product offerings by participating in regular training classes inside and outside of the store
  • May be required to work in other locations that are in proximity to ‘home store’ to meet the needs of the business
  • Provides support for other sales agents as needed to ensure optimal customer service.
  • Assists with other duties as requested

Skill / Requirements

Minimum
  • HS diploma, GED or relevant work experience
  • 1 or more year of experience preferred in related field (i.e. Sales, Retail Sales, etc.)
  • Ability to meet established sales, retention, and customer experience targets
  • Willingness to work a flexible schedule which includes weekends, evenings, and holidays
  • Must have reliable, consistent transportation and ability to work at a variety of retail location
  • Track record of high individual performance with demonstrated financial result in sales and retention
  • Strong interpersonal and communication skills to effectively sell products using a solutions-based approach
  • Ability to multi-task and prioritize in a service-oriented, fast-paced team environment
  • Computer literacy with an aptitude for learning communication products, services, and accessories
  • Ability to lift 25-50 pounds to help manage stock room inventory
  • Ability to be mobile within the store for long periods of time to greet customers and demonstrate products and services
Preferred
  • AS/AA or Technical Certification in related discipline desired
  • Previous experience with store operational duties
  • Cash handling and previous billing system experience
  • Fluency in the Spanish language both written and spoken