Centene Corporation

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Lead Customer Service Representative

at Centene Corporation

Posted: 12/1/2017
Job Status: Full Time
Job Reference #: 008IV
Categories: Customer Service

Job Description

Position Purpose: Serve as a liaison between Customer Service Representatives CSRs), management and other various departments. Resolve customer inquiries via telephone and written correspondence in a timely and appropriate manner.


Qualifications

Education/Experience: High school diploma or equivalent. Associate's degree and claims processing, billing and/or coding experience preferred. 2 years of experience in Medicare, Medicaid managed care or insurance environment. 5 years of customer service experience in a call center environment. Knowledge of managed care software systems (i.e.: CRM, Amisys, TruCare, etc.) preferred. Depending on the state, bi-lingual may be preferred.

Application Instructions

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