Canyon State Credit Union

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Risk Mitigation Specialist (Collections)

at Canyon State Credit Union

Posted: 11/5/2019
Job Status: Full Time

Job Description

Are you looking for an opportunity to let your skills shine?  Come join the team at the credit union! We aren't so small that growth opportunities are scarce and we aren't so big that you'll get lost in the shuffle.  We are able to offer similar products and services as our larger competitors, but on a more personalized scale, both with our members and our employees.  This approach provides our employees the opportunity to get involved in the organization in a way they may not be able to, in the corporate world.  Here at the credit union, we value the contributions of our employees and actively look for ways to be collaborative, within all levels of the organization. Here, you will have the opportunity to roll up your shirtsleeves, put your unique skills to work, and have a voice in developing your role from the ground up.

As a Risk Mitigation Specialist you will:

  • Manage disposition of repossessed vehicles and process charge offs.  Maximize the sales of repossessed vehicles by filing lienholder and CPI claims to collect insurance monies.  
  • Mitigate losses by assisting members with total loss claims and modify deficiency balances to affordable payments.
  • Assist with CPI processing.

To be successful in this role, you will need the following competencies:

Technologically Astute - Demonstrate the ability to use technology to effectively and efficiently perform job functions.

Results Orientation - Keenly aware of personal, team, departmental and credit union wide goals and be able to prioritize and collaborate with others to achieve success. 

A Service Focus - Demonstrate an unsurpassed commitment to exceptional member service.  Build constructive working relationships characterized by cooperation, collaboration, and mutual respect.  Personify the credit union's role as a Trusted Advisor.

Initiative - Motivated self-starter who measures self against standards of excellence.  Display energy and enthusiasm in approaching the job.  Wants to get in on the ground floor and create something from scratch.  A bit of an entrepreneurial spirit goes a long way in our environment. 

Eye for Quality - Take responsibility for providing timely and accurate information, responses and decisions to internal and external members.  Willingly accepts and embraces constructive coaching and feedback as needed. 

Flexibility - The ability to excel in a high stress environment, adapt to changing business needs and work priorities needs is a must.   Develop fresh ideas that provide solutions to all types of workplace challenges. 

Skills / Requirements

  • Professional well developed interpersonal skills essential for servicing credit union members and projecting a positive image as representative for the credit union. Approaches others in a tactful manner, reacts well under pressure, accepts responsibility for own actions, and follows through on commitments.
  • Requires excellent interviewing and interpersonal skills, ability to listen to members' needs and promote appropriate credit union products and services.
  • Ability to communicate over the phone including complaint resolution, settling disputes, resolving grievances and conflicts, and otherwise negotiating with others.
  • Requires judgment to solve day-to-day problems but usually within established guidelines.
  • Requires education equivalent to a four-year high school education or general education degree (GED). Some post-secondary education preferred.
  • 6 months -2 years of collections, repossessions, bankruptcy and loan/member services experience.
  • General knowledge of collection laws and regulations. 
  • Requires basic working knowledge of PC applications (Word, Excel, MS Outlook).
  • Bilingual in Spanish preferred.

Company Overview

Join a winning team and a dedicated credit union! We have been offering quality financial service to members and their families since 1951. As a credit union, we are a not-for-profit financial cooperative, which means we operate to serve our member-owners. This makes us quite different from other financial institutions. Since 1951, we have focused on building lifetime relationships by continually expanding our products and services while emphasizing financial security, quality, and convenience in an environment that values and respects members, employees, and business partners.

Application Instructions

Please visit our career portal to apply.