Arizona's Children Association
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Behavioral Health Scheduler
at Arizona's Children Association
The Behavioral Health Scheduler is responsible for all aspects of the scheduling processes for the respective outpatient program, including gathering data. Position assists in reducing client appointment no-shows and cancellations.
ESSENTIAL DUTIES & RESPONSIBILITIES:
* Responds to potential clients who are referred directly by phone or walk-in.
* Obtains the schedules from clinicians, case managers, and any other staff as determined by the supervisor and enters standing appointments, and manages all aspects of their calendars.
* Works with clinicians and other staff and/or directly with clients to schedule follow-up appointments when clients end a therapy session.
* Serves as backup for Client Services Representative, Triage Specialist, and Medical Assistant when needed.
* Contacts families that no-show and does other outreach to fill staff’s calendars.
* Schedules clients into open slots in scheduler.
* Schedules rooms or space if needed.
* Schedules transportation if needed.
* Calls in advance to confirm scheduled appointments with clients; reschedules if necessary.
* Maintains client caseload of each staff and quickly back fills open slot.
* Maintains a backfill percentage of 90%, meaning that 90% of slots that are cancelled are filled.
* Contact client no-shows regarding reason for no-show and confirm continuation of therapy.
* Completes and tracks Notice of Action (NOA) and closures.
* Collaborates with IT both internally and at the RBHA/contract agency as necessary.
* Maintains exceptional customer services with consumers and with staff coordination.
* Must be able to safely and effectively monitor consumer activities, with or without a reasonable accommodation.
* Performs additional duties as assigned which are consistent with the general responsibilities of the position.
?Competency and knowledge in administrative tasks.
?Knowledge of Information Technology systems utilized by outpatient services program.
?Ability to deal professionally with all types of people and maintain a pleasant disposition.
?Strong written, oral and interpersonal communication skills.
?Must have good organizational skills, and have ability to prioritize, handle and complete multiple tasks within specified time frames.
?Must be able to work in a diverse, multi-cultural environment and be sensitive to the service population’s cultural and socioeconomic characteristics.
?Must have ability to maintain confidentiality; and consistently exercises discretion and judgment.
?Must be 21 years of age (licensing requirement).
?High school diploma or equivalent required bachelor’s level preferred.
?Minimum 1 year experience working in the customer service field.
?Minimum 1 year experience in behavioral health and able to qualify as a BHT or BHPP.
?Possess a valid Arizona driver’s license and be insurable under the agency’s automobile policy.
?Must be computer literate with knowledge of Outlook and Microsoft Office software (i.e. Word, Excel) and the ability to learn other programs.
?Bilingual in English and Spanish required.
?Must be able to work flexible schedule.
?Must be able to provide DPS fingerprint clearance.
?Must be able to meet training and agency compliance requirements for the position.
?An individual may qualify for this position if the individual is able to "perform safely" the essential functions of the position with or without reasonable accommodations. Perform safely means to perform without causing a direct threat to the health or safety of the individual or others that cannot be eliminated by reasonable accommodations, as defined by 42 U.S.C. #1211 (b) and the Commission’s regulations found at 29 C.F.R #1630.2 (r).
* Ability to effectively communicate in the English and Spanish languages.
* Ability to interact well with various levels of staff, clients and system partners.
* Ability to read, comprehend and interpret complex information in English and Spanish.
* Office environment with frequent sitting, standing, writing, and computer usage.
* Moderate physical effort (lift/carry up to 25 lbs.).
* Moderate reaching, bending, stooping, kneeling, crouching and climbing stairs.