Arizona's Children Association
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Behavioral Health Scheduler
at Arizona's Children Association
Do you have a passion for working with children and their families? Are you looking for a career with a flexible schedule at one of the oldest and largest non-profit organizations in the state of Arizona? For over a century, Arizona's Children Association mission has been protecting children, empowering youth, and strengthening families. When working here, you will be surrounded by highly talented and dedicated individuals.
Arizona's Children Association offers a flexible schedule with generous time off, medical, dental and vision benefits! Our Gilbert office is in a great location and easily accessible to the interstate.
The Behavioral Health Scheduler is responsible for all aspects of the scheduling processes for the respective outpatient program, including gathering data, assisting in reducing client appointment no-shows and cancellations.
- Responds to potential clients who are referred directly by phone or walk-in.
- Obtains the schedules from clinicians, case managers, and any other staff as determined by the supervisor and enters standing appointments, and manages all aspects of their calendars.
- Works with clinicians and other staff and/or directly with clients to schedule follow-up appointments when clients end a therapy session.
- Serves as backup for Client Services Representative, Triage Specialist, and Medical Assistant when needed.
- Contacts families that no-show and does other outreach to fill staff’s calendars.
- Schedules clients into open slots in scheduler.
- Schedules rooms or space if needed.
- Schedules transportation if needed.
- Calls in advance to confirm scheduled appointments with clients; reschedules if necessary.
- Maintains client caseload of each staff and quickly back fills open slot.
- Contact client no-shows regarding reason for no-show and confirm continuation of therapy.
- Completes and tracks Notice of Action (NOA) and closures.
- Collaborates with IT both internally and at the RBHA/contract agency as necessary.
- Competency and knowledge in administrative tasks.
- Knowledge of Information Technology systems utilized by outpatient services program.
- Ability to deal professionally with all types of people and maintain a pleasant disposition.
- Strong written, oral and interpersonal communication skills.
- Must have good organizational skills, and have ability to prioritize, handle and complete multiple tasks within specified time frames.
- Must be able to work in a diverse, multi-cultural environment and be sensitive to the service population’s cultural and socioeconomic characteristics.
- Must have ability to maintain confidentiality; and consistently exercises discretion and judgment.
- Must be 21 years of age (licensing requirement).
- High school diploma or equivalent required bachelor’s level preferred.
- Minimum 1 year experience working in the customer service field.
- Minimum 1 year experience in behavioral health and able to qualify as a BHT or BHPP.
- Possess a valid Arizona driver’s license and be insurable under the agency’s automobile policy.
- Must be computer literate with knowledge of Outlook and Microsoft Office software (i.e. Word, Excel) and the ability to learn other programs.
- Bilingual in English and Spanish required (with confirmation of proficiency at level established by contract requirements).
- Must be able to work flexible schedule.
- Must be able to provide DPS fingerprint clearance.
- Must be able to meet training and agency compliance requirements for the position.
AzCA is an EEO/Veterans/Disabled/LGBTQ employer