Arizona Humane Society

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Second Chance Animal Trauma Hospital Manager

at Arizona Humane Society

Posted: 9/25/2019
Job Status: Full Time
Job Reference #: 1176601

Job Description

Every pet deserves a good life. We save the most vulnerable animals and enrich the lives of pets and people. Our mission is made possible with the hard work of our valued employees. We offer a friendly, professional work environment with a culture that promotes innovation, compassion and excellence.


Second Chance Animal Trauma Hospital Manager


Department: SCATH

Location: Sunnyslope Campus

Status: Full-time

FLSA: Exempt

Schedule: Monday - Friday

Reports To: Director of Shelter Medicine

Supervises: Second Chance Animal Trauma Hospital Supervisor


Position Overview

Develop and maintain the Second Chance Animal Trauma Hospital. Work collaboratively with other department managers and direct daily operations of the hospital.  Supervise veterinary technicians assigned to the hospital, ensuring all policies are adhered to. Supervise, compile, and report on all activities and departments of the clinics. Evaluate and update policies and procedures to keep the hospital in adherence to all veterinary board and AAHA requirements. Compile and report all daily, weekly, monthly, and yearly statistical data. Prepare department budget and manage expenses within the budget. Manage all revenue and expenses and report to accounting and senior management as applicable. Minimize veterinarian, staff, and all company liabilities. Work with DEA license holder to ensure adherence to DEA requirements for all control drugs. Work with premise holder to ensure clinic compliance for all Federal and State licensing. Create and implement SOPs, guidelines and procedures.


Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.


Essential Functions

  • Manage activities of the Second Chance Animal Trauma Hospital; ensure all lines of communication are open between veterinary clinics and the shelter operations.
  • Develop a high-performing team ensuring increased efficiency and minimizing complications.
  • Determine staffing needs and supervise hospital veterinary support staff including recruiting, interviewing, hiring, scheduling, training, coaching and counseling, payroll, performance appraisals and salary increase recommendations, handling employee grievances, employee relations issues, and resolving employee problems.
  • Work with team to develop individual development plans and goals.
  • Champion core values of AHS of Innovation, Compassion and Excellence.
  • Work with purchasing agent to purchase all medical equipment, supplies, drugs for clinic operations and grant funding.
  • Review fee schedules regularly, maintain at a competitive level, and review veterinary services budget.
  • Compile all required reports and records for the Director of Shelter Medicine as needed in a timely manner.
  • Prepare annual budget and maintain expenditures within parameters.
  • Research new ideas for improving clinic operations and fee schedules and present recommendations to senior management. Respond to emergency calls from staff requiring authorization for treatment or transfer of animals to emergency medical facility.
  • Regularly evaluate department staff, practices and procedures to determine need for improvement, revision and/or deletions to help develop goals to drive the clinic mission.
  • Minimize AHS' liability in accordance with current Arizona State Statutes, local, state and federal standards.
  • Develop, cultivate and network with key individuals at veterinary hospitals and other animal welfare or private business organizations.
  • Respond to inquiries or complaints from clients and the general public.
  • Work closely with the VCA Clinics to make sure our adopters have a smooth transition out of the shelter.
  • Assist adopters with any post-adoption concerns or for any follow-up medical services required.
  • Report and investigate employee on-the-job injuries to the Human Resources Department.
  • Assess and address the day-to-day department activities carefully (including employee relations issues).
  • Formulate and offer medical related training for staff, be the administrator of all online training opportunities for staff.
  • Attend monthly leadership meetings and offer input on major decisions in other departments.
  • Develop goals/strategic plan that help drive the Clinic mission for the hospital and communicate goals and objectives to the department staff.
  • Be available for speaking engagements to give an overview of the hospital.
  • Develop, maintain, and oversee the OSHA program for the hospital. Maintain OSHA standards and training, assisting the appointed clinic safety officer with any needs. Ensure documentation occurs for all training.
  • Ensure clinic compliance for AHAA standards are met and maintained. Prepare clinic for inspection to maintain certification.
  • Research new ideas for improving clinic operations and present recommendations to the Director of Shelter Medicine, ensuring programs remain progressive and evolve to meet current standards.
  • Other duties as assigned.


Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.




Education / Certifications / Licenses:

  • High school diploma/GED
  • Bachelor's degree preferred
  • Valid driver's license



  • Three to five years of management experience.
  • Experience in an animal welfare organization strongly preferred.
  • Excellent public relations skills, customer service, and interpersonal skills.
  • Must have excellent attention to detail, be able to solve complex problems with the ability to balance multiple priorities.
  • Able to flourish in a stressful, fast-paced, ever-changing environment.


Knowledge / Skills / Abilities:

Language Able to speak, read, write and understand English. Spanish language helpful.

Mathematical Purchasing, budgeting, and payroll management knowledge

Technical Microsoft Word, Outlook, Excel, and Internet Browser skills. Chameleon experience preferred. Ability to learn other programs as necessary.



Regular attendance, punctuality and access to reliable transportation required.

Work Environment / Physical Demands:

The work environment characteristics and physical demands described here are representative of those an employee encounters while performing the essential functions of the job. There may be occasional wet floors, animal noises, odors, and dander.  Most time will be spent in a typical air conditioned and heated office environment. The employee must occasionally lift and/or move up to 20 pounds.


Additional Information

The Arizona Humane Society is an Equal Opportunity Employer and a participant in the E-Verify program. Pre-employment background check and drug screening required.

Application Instructions

Thank you for your interest with the Arizona Humane Society. We are Arizona's largest, private non-profit, animal shelter. We hire individuals with a passion to do a great job, and that have a compassion to help all animals.

Due to the high volume of applications received, candidates whose qualifications best meet the needs of the hiring department will be considered for an interview.

If you are among the highest qualified, you will be contacted to schedule an interview within two weeks of your application submission.

If you are not immediately selected for an interview, your application will be retained for a period of six months for future possible vacancies. Please do not call or email for your application status.

Please check our website often for new job opportunity posting.

For more information, or to apply now, you must go to the website below. Please DO NOT email your resume to us as we only accept applications through our website.