Arizona Community Physicians
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Billing Office Support Specialist
at Arizona Community Physicians
Responsible for the integrity, accuracy, and timeliness of patient accounting. Strives to maximize net professional revenues while providing outstanding customer service to both patients and staff.
Education: High school diploma or equivalent
Work Experience: At least six months of experience in billing, collections and/or reimbursement.
Other Qualifications: Teamwork skills and ability to follow through on assigned tasks.
Demonstrates thorough knowledge of ACP policy and procedure in coordinating business office activities. Maintains up-to-date resource manuals and related materials. Ensures integrity, confidentiality and security of patient records. Assists Site Coordinators in reimbursement issues.
Demonstrates expertise of medical office software relating to account inquiry and reimbursement issues as well as report functions. Demonstrates willingness to learn coding CPT and ICD-9 related to reimbursement. Demonstrates competency in use of computer equipment, printers, and telephone system and fax machine. Understands basic personal computer applications.
Demonstrates positive interpersonal relations in dealing with fellow employees, supervisors, physicians and management. Promotes excellence in patient relations and customer service, emphasizing compassion, responsiveness, respect and courtesy. Asks questions to determine patient needs rather than assuming, whether in person or over the phone. Looks for opportunities to exceed patient’s expectations by acting promptly, involving patient where solutions are needed. Confirms patient’s satisfaction with service or course of action, and commits to follow-through. Providing the highest-level customer service to patients and other ACP staff by following through on phone calls, site questions or concerns and account inquiry concerns. Resolves patient complaints and requests regarding insurance billing and initiates accurate account adjustments. Independently resolves difficult patient or co-worker interactions when possible. Recognizes when supervisor intervention is required or appropriate.
Works harmoniously with others, including management, demonstrating a commitment to achieving common goals. Responds positively to work-related requests from others. Willingly shares knowledge and serves as a resource to co-workers. Communicates in a manner that promotes trust and mutual respect. Refrains from gossip, criticism, breach of confidentiality and other behaviors that would undermine good working relations. Maintains emotional control, calmness and professional demeanor in dealing with conflict and difficult issues. Adapts to changes in job duties and workplace with a positive and cooperative spirit.
Physical Requirements and Working Conditions
During an 8-hour day will typically spend 6 hours sitting in continuous periods of 60 minutes or more, viewing a computer monitor and utilizing a keyboard. Uses telephone for prolonged periods while performing clerical duties. Frequent walking and standing. Occasional lifting, bending, stooping, walking or standing with up to 20 pounds (boxes of paper or records, office equipment).