Apple Recovery LLC

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Collections Representative

at Apple Recovery LLC

Pay: $14 to $17/hour
Salary plus bonus Average bonus $1000 monthly
Posted: 11/21/2017
Job Status: Full Time

Job Description

We are seeking an individual that has the desire to learn the skills needed to become a successful, professional Account Resolution Specialist. Are you someone that comes to work with a positive and ready to learn attitude, is a dependable, respectful employee that is self-motivated? Call us if you are also a team player and teachable, we would like to talk to you.

Education and/or Experience

  • Previous collections experience with greater depth of understanding of Collections and Recovery organization desired
  • Knowledge of FDCPA, TCPA and all State and Federal Collection laws
  • One year plus of collections, customer service or contact center experience
  • Strong negotiation skills
  • Display team leadership, be an individual goal achiever but also understand, contribute to and be an advocate of the overall team goal
  • Be adaptable to change, lead peers by example and be dependable
  • Proper use of grammar, punctuation, and spelling; basic mathematics; standard types of office filing systems, proper telephone etiquette, and techniques; standard office software applications; standard office equipment
  • Efficient use of modern office procedures, methods, and equipment
  • Basic computer and typing skills and familiarity with Microsoft Office (Excel, Word, Outlook, and Access) tools is essential as well as knowledge of Lexis Nexis or similar skip tracing tools
  • The ability to communicate clearly and concisely, both verbally and in writing

Skills and Abilities

  • Ability to learn how to accurately and timely keep up with a basic collection file work load
  • Perform basic research and report results
  • Read and apply rules, regulations, and proofread material and make necessary corrections;
  • Ability to learn and follow standard office procedures; learn appropriate filing and record keeping systems; select appropriate business formats
  • Work cooperatively and effectively with Management, staff, and the public in person and via telephone
  • Demonstrate outstanding organizational skills and ability to prioritize work

Benefits

  • Competitive Hourly Wage and Monthly UNCAPPED bonus
  • Generous Paid Time Off policy
  • Dental and Vision starting 1st of the Month following 60 days of employment
  • Business casual work environment, with a great office culture
  • Monday - Friday schedule- NO Weekends!
  • Office Hours Monday and Tuesday - 9:00 AM to 6:00 PM Wednesday and Thursday - 8:00 AM - 5:00 PM Friday - 7:00 AM – 4:00 PM Saturday and Sunday - Closed