Job: Direct Support and Rehabilitation Specialist - Globe, AZ

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Posted: 06/02/2017

Job Status: Full Time

Job Type: Healthcare - Behavioral/Mental Health Healthcare - Support Services Healthcare - Therapy/Rehab Services Healthcare - ALL CATEGORIES

Jobing Description

Primary Functions: Coordinates and monitors services for the member and family as outlined on the individual service plan developed by the Child and Family Team/Adult Recovery Team for those individuals who have been determined to be high risk and in need of more intensive supports to maintain in their home and community.  Works as a member of the CFT/ART Team to assess strengths, needs progress and goals.  Assist CFT/ART Team with clerical, outreach and coordination activities identified in the consumer and family/support service plan.  Engages in community outreach to develop resources to enhance and support service delivery capacity.   Assures accurate communication with community, team members and fellow SEABHS employees. Provides services throughout the various SEABHS locations as needed.  Reports to their assigned Clinical/Program Supervisor.


This position is established to serve as part of a team of support for consumers and their families and to provide creative services to youth and families to help support youth in remaining in their homes and communities.  It exists as a key role for the purpose of fulfilling The Arizona Vision, which means:


 “In collaboration with each consumer and others, Arizona will provide accessible behavioral health services designed to achieve success in school/work, live with their families/support, avoid delinquency and become stable and productive adults.  Services will be tailored to the consumer and family/support and provided in the most appropriate setting, in a timely fashion, and in accordance with Agency Recognized Treatment Modalities, while respecting the consumer and family/support’s unique cultural heritage.”


As with all members of our team, this position is expected, above all else, to support services to consumers and families/supports, that meets the following Principles:

?          Collaboration with the consumer and family/support

?          Emphasis on achieving functional outcomes

?          Collaboration with others, including participation in unified assessment, planning and service approaches when consumer or families/supports are involved with multiple systems

?          Access for consumers to a comprehensive array of sufficient behavioral health services to meet their needs

?          Agency recognized treatment modalities

?          Most appropriate setting

?          Timeliness

?          Services tailored to the consumer and family/support

?          Stability in placements

?          Respect for the consumer and family/support’s unique cultural heritage

?          Independence, and

?          Connection to natural supports.

All members of our team are expected to practice in a manner that is consistently mindful of our Arizona Vision and Principles. 









Specializations:           (Age Specific, Disability, Language, Other Target Populations)


Check All that Apply


__Serious Mental Illness                                    __Adult Substance Abuse                     

__Adult General Mental Health                           __Geriatric General Mental Health

__Geriatric Substance Abuse                             __Child/Adolescent General Mental Health

__Child/Adolescent Substance Abuse               

Domestic Violence        __Perpetrator                __Children/Adolescent               __Adult Victim


Bilingual (English/Spanish)     __Speak     __Read     __Write      Other Language: __________



Minimum Qualifications:          At least one year of experience in behavioral health or one year of experience providing structured recreation services.  Must possess a valid Arizona Driver's License.  Must become certified in First Aid, CPR and CPI, within six (6) months of hire.  Must be able to obtain Fingerprint Clearance.  Must be 21 years of age or older.  This position requires availability to include nights, weekends, holidays.



  • Cognitive and willingness to learn.
  • Knowledge of functional assessment and positive behavioral supports; ability to provide rehab and support services to  youth and families to assist them in maintaining in their homes and communities
  • Ability to maintain good consumer relationships, possesses excellent verbal and written communication skills, and be able to identify priorities.
  • Ability to maintain confidentiality of all client matters and handle organization confidential matters with discretion.
  • Demonstrated willingness and ability to project professional demeanor when representing the agency during community assignments or within collegial relationships within the agency.
  • Basic computer skills.
  • Demonstrate good teamwork skills and team player attitudes.



Team Participation

  • Participates in Adult Recovery Team/Child and Family Team meetings of the members involved in the high need programs as well as for those members being referred to the services.
  • Provides support/rehabilitation activities, health promotion, living skills services, pre-vocational and vocational services as determined by the Adult Recovery Team/Child and Family Team and specified in the Individual Service Plan. Services may be provided 24 hours per day, 7 days per week so flexibility and availability are important
  • Provide transportation for high need/high risk members to assure presence at appointments as determined appropriate and medically necessary by the Adult Recovery Team/Child and Family Team
  • Assists in strengthening/building continuum of care of services including informal supports for the Adult Recovery Team/Child and Family Team.


Community Development

  • Builds relationships and collaborations with community-based partner agencies that enhance the service delivery system.
  • Ensures continuous outreach and engagement efforts to identify persons with behavioral health disorders and promote public awareness of treatment facilities available.
  • Collaborate with other SEABHS staff to identify opportunities for increasing community awareness of behavioral health programs, improving access to care for community members and referrals from collaborating agencies.
  • Represents SEABHS in an appropriate and positive manner when participating in community forums or committees as well as when meeting with stakeholders and partner agency staff.


Program Implementation and Service Delivery

  • In collaboration with the assigned Clinical/Program Supervisor, develop programs designed to improve lifeskills and community functioning of members including goals and objectives, activities, procedure manuals and outcome measurements.
  • Implement and deliver programs to referred members that build teamwork, improve communication skills, and enhance interpersonal relationship skills in the person.
  • Coordinate and schedule activities for program participants to assure availability of positive recreational and skill building opportunities for referred members.
  • Coordinate or provide transportation for program activities.
  • Encourage and facilitate participation by family members in member activities.
  • Knowledge of eligibility status when providing services.
  • Prepare and maintain well written clinical records accurately and thoroughly as required ethically and legally.
  • Assist, as requested, with planning and implementing like programs at other SEABHS locations.
  • Submit all required documentation requests by payroll, personnel, and provide any funding agency reports on a daily, weekly or monthly basis, as required.
  • Participate in clinical supervision in accordance with ADHS Licensure/Contracts as assigned.
  • Be familiar with and comply with all relevant agency policies, state and federal statutes and rules.



  • Perform rapid drug screen via urine specimen, as needed. Staff member must be properly trained on urine collection, as required by the Rapid Drug Screen Lab Test policy
  • Performs other duties, as assigned.


Accountability:             The Direct Support/Rehabilitation Specialist works under general supervision, following well-defined supervisor direction, policies and procedures.  The DSRS  is responsible for own work only; no supervisory responsibility for people, projects or functions.


Behavioral Skills Required:

  • Coping: Able to maintain a mature, problem-solving attitude while dealing with interpersonal conflict, hazardous conditions, personal rejection, hostility, or time demands.


  • Tolerance of Ambiguity: Able to withhold actions or speech in the absence of important information; deal with unresolved situations, frequent change, delays, or unexpected events.


  • Decisiveness: Able to make decisions on available information and take action; make commitments and not change decisions when challenged; deal with emergencies as necessary.


  • Spoken Communications: Able to clearly present information through the spoken word; influence or persuade others through oral presentations in positive or negative circumstances; listen well.


  • Assertiveness: Able to maturely express one's opinions and feelings in spite of disagreement; accurately communicate to others regardless of their status or position.


  • Energizing: Able to create positive energy (motivation) in both individuals and groups.


  • Compliance and Direction: Able to relate to routine operations in a manner that is consistent with existing solutions to problems; to conform to established policies and procedure; log work activities/


  • Alertness: Able to be attentive to all aspects of the environment, while working; to monitor environment during routine activity.


  • Analytical Problem Solving: Able to use a systematic approach in solving problems through analysis of problem and evaluation of alternative solutions; use logic, mathematics, or other problem-solving tools in data analysis or in generating solutions.


  • Goal Setting: Able to define realistic, specific goals and objectives; to prioritize objectives.


  • Written Communication: Able to write clearly and effectively present ideas and to document activities; to read and interpret written information.


  • Commitment to Task: Able to start and persist with specific courses of action while exhibiting high motivation and a sense of urgency; willing to commit to long hours of work and make personal sacrifice in order to reach goals.


  • Interaction: Able to communicate with others in a warm and helpful manner while simultaneously building credibility and rapport.


  • Perceptivity: Able to interpret verbal and non-verbal behavior; to develop accurate perception and understanding of others' feelings, needs, values, and opinions; to be sensitive to and aware of personality differences and conflicts.


  • Empathic: Ability to remain objective and not become judgmental in varying scenarios


  • Versatility: Able to modify one's own behavioral style to respond to the needs of others while maintaining one's own objectives and sense of dignity.


  • Decision Making and Problem Solving: able to take action in solving problems while exhibiting judgment and a realistic understanding of issues; able to reason even when dealing with emotional topics.


  • Leadership: Able to influence the actions and opinions of others in a desired direction; to exhibit judgment in leading others to worthwhile objectives.


  • Team Building: Able to work with people in such a manner as to aid in building high morale and group commitments to goals and objectives.


  • Client/Customer Service Orientation: Demonstrates concern for meeting internal and external customers' need in a manner that provides satisfaction for the customer within the resources which can be made available and anticipates additional needs of customers.


  • Adaptability/Flexibility: Adapts easily to change, sees the merits of differing positions, and adapts own positions and strategies in response to new information or changes in a situation.


  • Personal Growth/Attention to Development: Desires to improve and develop self; sets own development challenges and volunteers to learn.


  • Reliability: Instills confidence in others due to proven consistent and positive outcomes.


  • Initiative: Evaluates, selects, and acts on various methods and strategies for solving problems and meeting objectives before being directed or forced by events; self-directed rather than passively complying with instructions or work orders.


  • Teamwork and Collaboration: Able to develop cooperation and collaborative work efforts toward solutions which generally benefit all involved parties.


Cognitive Requirements:          Job requires solid reading/comprehension and verbal/written skills, the ability to gather and interpret moderately complex information and the ability to analyze and resolve problems of limited scope and complexity.


Continuous Education:            Employees will be expected to participate in continuous learning for

competency building and maintenance of competency skills.  New employees specifically, who provide direct services, require forty-eight hours of in-service training the first year and twenty-four hours per year thereafter.


Physical Requirements:

  • Use a Personal Computer and/or telephone up to five hours a day
  • Frequent long, irregular hours
  • Frequent and/or prolonged travel
  • Occasional reaching, bending, stooping, kneeling or crouching
  • Frequent standing or moving throughout facility and/or outside
  • Participation in games and activities with the clients (i.e. basketball, softball, walking, running)
  • Light physical effort (lift/carry up to 25 pounds)
  • Ability to operate a motor vehicle


Working Conditions:

  • Working conditions with some potentially disagreeable factors present such as availability during non-traditional hours, poor ventilation, uneven temperature, excessive noise, or exposure to external elements. Many service activities may occur out-of-office and/or outside.


Performance Metrics:

  • 85-90% designated support rehabilitation services as evidenced by encounters reports
  • A minimum of 70% of services provided in a individual setting
  • Clinical Supervision
  • Training Hours Met.


Computer Skill Requirements:

  • Basic Computer skills.


Mentor Criteria:

  • A mentor will be personable and patient, with good, open communication skills. A mentor will be knowledgeable in SEABHS systems and procedures.   A mentor will be a self motivated individual with the ability to positively support their peers.


Mentor Scope of Responsibility:

  • A mentor provides side by side, hands on shadowing, with consistent and constructive feedback. The mentor oversees accuracy, as well as verbal and visual skills with on-going communication to the direct supervisor.


Career Ladder:

  • Dedicated Recovery Coach/Recovery Coach
  • Clinical Associate
  • Licensed Clinician


Career Ladder Traits:

  • Analytical/ Problem Solving
  • Self Motivated
  • Organization Awareness/Resource
  • Interested in Personal Growth
  • Detail Oriented


Career Ladder Skills:

  • Willingness to Learn
  • Willingness to Continue Education
  • Ability to take on projects.


Developmental Needs for Career Ladder

  • Experience
  • Additional Education in Field