Job: Phone Banker I (North Phoenix) 24 hr Center

***Currently we are hiring 3rd shifts, Overnight schedules with a 15% shift differential!!! *****

We are currently hiring Phone Bankers for our North Phoenix Phone Bank! We are a 24 hr full service center.

At Wells Fargo, we've earned our reputation for excellent customer service by hiring innovative thinkers, and providing them with the tools to make smart decisions. A Phone Banker spends nearly 100% of his/her time on the phone answering questions for Wells Fargo customers. An excellent Phone Banker will be able to handle 100-120 calls per day while maintaining a high level of customer satisfaction. The working environment is fun and relaxed with a casual dress code but is also demanding and structured, and involves overcoming customers’ banking concerns which can include some escalated issues.

Phone Bankers are expected to sell products and services and achieve aggressive sales goals which are measured daily. Our best Phone Bankers thrive on customer interaction and never miss an opportunity to enhance the customer’s relationship with Wells Fargo by marketing new products and services. They always handle each customer with a friendly, courteous touch while following strict procedures for handling various types of inquiries.

We provide our Phone Bankers with continuous coaching and development which not only enhances their ability to provide exemplary service and product solutions to our customers, but also enhances the Phone Banker’s career growth. Our successful bankers demonstrate self motivation, a positive attitude, have the ability to work well on a team and have a solid work history. They also demonstrate strong listening, written and verbal communication skills. They are receptive to coaching and feedback, have the desire to meet/exceed goals and solve problems while working in a fast paced environment.

We have immediate openings for evening and overnight shifts in our North Phoenix call center! We are currently hiring energetic, goal oriented, sales driven people who want to grow with Wells Fargo. We offer Medical/Dental insurance, competitive salary, up to 20 days PTO, fun casual environment, covered parking, tuition reimbursement, career advancement & more! Phone Bankers make $11.50 – $12.50 per hour to start. Up to $14.00 an hour for overnight shifts. In addition, all positions can earn sales incentives!

Must be available to attend a full time paid training course scheduled for December, 7th, from 3:00pm - 11:30pm, Monday through Friday for six weeks.

Our new call center is located at I-17 and Pinnacle Peak Rd. in far north Phoenix.

Phone Banker Minimum Qualifications:
• Six months customer service and sales experience
• Demonstrates basic knowledge of PC skills including the ability to navigate computer applications in a Windows environment and have the proven ability to utilize multiple search engines.
• Must be available to attend a full time paid training course scheduled for December, 7th, from 3:00pm - 11:30pm, Monday through Friday for six weeks.

Phone Banker Preferred Skills:
• 1 year customer service experience
• Call center experience
• Banking experience