Job: Dispatcher Level I

Coordinates daily transportation activity to ensure service goals are achieved in a designated time frame. Must use good communications skills and committed to being service-oriented. Analyses and develops efficient schedules utilizing various scheduling software. Will continually monitor and update scheduled routes, adjusting to changes. Responsible for fair treatment of all independent drivers, and able to effectively communicates with field, CSR’s, customers, supervisors and managers. Uses DDS and Trapeze dispatch software to effectively dispatch and track pending trips and cabs.



ESSENTIAL DUTIES AND RESPONSIBILITIES:

Ensures all trips are dispatched and monitors response times.
Responsible for customer satisfaction.
Must be detailed-oriented and able to multi-task in fast paced environment.
Assist customers calling into the call center by phone.
Understand and execute our commitment to the customer each and every day.
Read and respond to driver messages. Verify all information when communicating with drivers.
Build rapport with drivers, customer service and planning through honesty and communication.
Understand telephone functions and answer calls in a courteous and timely manner.
Investigate service problems and provide recommendations.
Contribute to a safe work environment by adhering to policies and procedures as outlined in the Company Safety Program.
Identify problems and act quickly to support and assist during driver reported emergencies.
Monitor trip cancellations and driver no-trips for accuracy, assist drivers in locating addresses and solving problems.
Develops various reports on scheduling efficiency.
Monitor DDS and track cabs on GPS map. Identify problems and act quickly to support and assist during driver reported emergencies.
Monitor trip cancellations and driver no-trips for accuracy, assist drivers in locating addresses and solving problems.
Dispatch calls via radio, telephone, DDS, and/or page.
Schedule and route service requests and record dispatch activity using dispatch software.
Answers incoming telephone and fax request for service. Quotes services options and rates.
Able to work weekends.

High School Diploma or GED
At least 2 years experience in transportation field.
Prior customer service experience and/or leadership responsibility in a call center environment, dispatching or transportation industry a plus.
Understanding of Phoenix geography as well as developed map reading skills.
Knowledge of Taxi Transportation Industry or previous experience in transportation industry preferred.
Positive and professional phone demeanor and good customer service orientation.
Able to use computer workstation and dispatch radio.
Willingness to work flexible hours.
Proficient in using PC and Windows software.
Independent self-starter who also works well without supervision
Strong problem solving and analytical skills.
Must have a clear understanding of company’s goals and objectives with respect to maximizing revenue, maximizing utilization, and providing quality service.
Type at least 30 words per minute
Team player with strong interpersonal skills.
Ability to pay close attention to detail, safety, planning and organizing.
Able to multi-task under high demand conditions while remaining positive and solutions oriented.