Job: HOST/HOSTESS

The Silverleaf food and beverage service staff is directly responsible for member and guest satisfaction in all food and beverage operations including dining, banquets and bar service. Their purpose is to provide friendly, knowledgeable and efficient service to the members and guests in accordance with Silverleaf Club standard operating procedures, mission statement and core values. Seek opportunities to create memories by anticipating needs, exceeding expectations and building relationships.

• Greet all members and guests warmly – locate their reservation if applicable – make note of special preferences – seat accordingly
• Ensure that all members and guests are wished a fond farewell upon their departure – no one should leave the dining areas without being offered a sincere ‘thank you’ and wishing them a good day (morning, afternoon or evening)
• Ensure menus are immaculate, accurate and kept orderly – be proactive in coordinating printing with concierge as needed
• Utilize member recall form at host/ess stand to track guest seating
• Maintain and increase departmental revenues – Promote and maximize profitability via suggestive selling techniques and promoting club events
• Build relationships with members and staff – utilizing the guest history program to recall personal preferences in order to anticipate and exceed member expectations
• Perform duties of all food and beverage service staff in high traffic periods as needed
• Maintain and ensure immaculate facilities for guests - Monitor and maintain the cleanliness and orderliness of the front of house and back of house areas using a ‘clean as you go’ philosophy
• Maintain sanitary conditions in all dining, kitchen and bar areas in accordance with state and local regulations
• Attend pre-service meetings at the beginning of every shift to learn of daily additions to the menu, club current events, participate in ongoing training, etc.
• Inform management of all guest complaints and suggestions promptly
• Follow all food and beverage service standards and club policies
• Performs other duties as required by your manager

Education and Experience:
• High school diploma or equivalent
• At least 1 year previous experience in a customer service role, preferably in a luxury private club, resort or high-end restaurant
• Knowledge of the following: five star customer service; casual, fine dining and banquet food and beverage service; and computers (Microsoft Word and Outlook) – point of sale system experience a plus
• CPR/1st Aid Certification (if not already acquired, will acquire upon employment)
• Food Safety Certification and Business Council on Alcohol Education Certification (if not already acquired, will acquire upon employment)


Physical Requirements:
• Flexible and long hours sometimes required; long hours standing and/or walking
• Medium work – Exerting up to 50 pounds of force occasionally, and/or 25 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects
• Must have high level of physical fitness
Unusual working conditions: May be scheduled nights, weekends, holidays and occasional overtime; may work indoors or outdoors in a variety of weather conditions; working with wet/slippery floors, sharp objects, and electrical equipment


Mental Requirements:
• Must be able to convey information and ideas clearly
• Must work well in stressful, high pressure situations
• Must maintain composure and objectivity under pressure
• Must be effective in handling problems in the workplace, including anticipating, preventing, identifying and solving problems as necessary
• Must be effective at listening to, understanding, and clarifying the concerns and issues raised by guests
• Must be able to read, speak and write in English