Job: Lead Security Officer

Position Summary:
Under direct supervision of the Security Supervisor, responsible for the protection, safeguarding and security of the Casino’s assets, personnel, customers and all visitors during their assigned shift.

This list of duties and responsibilities is illustrative only of the tasks performed by this position and is not all-inclusive.

Essential Duties & Responsibilities:
• Responsible for the protection of Tohono O’odham Gaming Enterprise assets.
• Prepares daily shift schedules.
• Maintains attendance records and request for leave.
• Monitors card exchange.
• Summarizes shift activities and makes a seamless transition to the next shift.
• Responsible for secure areas and releases keys to assigned personnel.
• Prepares and submits reports as required, including patrol log.
• Patrols the Casino premises, lobbies, corridors, bar, and parking areas.
• Confers with Management on any detection of infringements or situations worthy of investigation.
• Warns and/or ejects persons from the Casino who are causing a disturbance and may contact local Law Enforcement Agency for assistance.
• Circulates amongst patrons to ensure them that you are there for their safety by being visible.
• Patrols the parking area to apprehend unauthorized personnel and remove them from the area.
• Cooperates with local Law Enforcement Agencies in apprehending anyone involved in criminal activity.
• Performs the position of Security Supervisor during their absence.
• Provides first aide/CPR until advanced care arrives.
• Monitors the service bar areas to ensure policy and procedures and laws are followed.
• Performs opening and closing procedures in the Casino areas.
• Provides information and directions to guests.
• Ensures equipment is clean and in working order and that uniforms are clean and complete.
• Responsible for safety operations for the Casino through all shifts of the security staff and department.
• Investigates all reports of accident and injury at the Casino and makes findings known to Security Director for proper documentation.
• Ensures compliance with departmental standard operating procedural manuals and Casino Policy Manual.
• Ensures departmental daily records are accurate and maintained.
• Provides escort for guest as needed.
• Escorts personnel in and out of security areas.
• Escorts money exchanges to different areas within the Casino.
• May be assigned the additional duty as an EMT if they are selected and meet the casino certification requirements.
• Maintains a good communication with co-workers and maintains a positive and professional work environment.
• Contributes to a team effort and accomplishes related results as required.
• Performs other duties as required.

Minimum Qualifications:
High School Diploma or GED, and no arrests in the past year except minor traffic violations. One year security or surveillance experience. Must be 18 years of age. No felony, theft, assault or stealing convictions. Must be able to successfully pass a pre-employment drug/alcohol screen, background investigation, obtain and maintain gaming license.

Knowledge, Abilities, Skills, and Certifications:
• Knowledge of safety operations and procedures, safety methods and practices, and public/customer service skills in a Casino environment.
• Knowledge of applicable federal, state, county, and local laws, regulations, and requirements.
• Knowledge of business English, proper spelling, grammar, punctuation, and basic arithmetic.
• Ability to communicate, read, and write clearly in basic English.
• Ability to demonstrate outstanding guest service at all times.
• Ability to establish and maintain professional relationships with individuals of varying social and cultural backgrounds and with co-workers at all levels.
• Ability to follow instructions in verbal and written format
• Ability to demonstrate moral character, honesty, tact, fairness, lack of prejudice and desire to help when dealing with people.
• Ability to analyze situations and adopt appropriate courses of action.
• Ability to exercise independent judgment.
• Ability to demonstrate excellence in everything, and continually seek improvement in results.
• Ability to obtain and maintain CPR certification.
• Ability to work extended hours and various work schedules.
• Ability to perform in a professional appearance and manner.
• Ability to maintain a clean driving record.
• Ability to use good judgment and foresight.


Physical Demands:
While performing the duties of this job, the employee regularly is required to walk and stand for extended periods; use hands to finger, handle, or feel; reach with hands and arms; and talk or hear. The employee frequently is required to sit. The employee occasionally is required to stoop, kneel, crouch, or crawl. The employee occasionally is required to taste or smell. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, and ability to adjust focus. Must be able to pass the STEP Fitness Exam.

Work Environment:
Work is generally performed in a Casino setting with exposure to second-hand smoke and a high noise level. Evening and/or weekend, holiday work may be required. Extended hours and irregular shifts may be required.