Job: Temporary Customer Service Representative - FSAIC

Relationships. Results. Real Life

At Vangent, Inc., we have meaningful, fulfilling careers. Unlike other call centers, our "help centers" are not places of high-pressure sales, collections, or billing. Rather, we're providing our customers with the resources and information they seek, creating a positive connection between the public and various government agencies. We are proud of the work we do. You will be too.

We are looking for long term, temporary help. The positions are customer service representatives for our contract with the Federal Student Aid Information Center (FSAIC).

Duties and Responsibilities will include:

Provide knowledgeable responses to telephone inquiries in a courteous and
professional manner.

Maintain a current understanding of the processing procedures to respond
to numerous phone inquiries.

Continually look for and suggest process improvements which will benefit
Pearson and our customers (internal and external).

Maintain up-to-date knowledge of policies.

Assist with the delivery of internal employee training for new and
temporary employees as requested.

Report problems that occur and assist with the resolution.

Utilize databases and written materials to look up and provide information
to telephone inquiries.

Respond to telephone inquiries within the set departmental staffing and
time parameters.

Give and receive constructive feedback on response quality to and from
co-works.

Perform other related duties as assigned.

High School diploma, GED or equivalent.

Minimum 6 months work experience in customer service, secretarial or
telemarketing positions is required.

PC experience is required. Experience using Internet search engines a
plus.

Must be able to demonstrate a minimum of 20 WPM typing speed (will be
tested internally).

Ability to effectively work within established contractual turnaround
times required.

Excellent interpersonal and leadership skills and the ability to organize
simultaneous tasks.

Excellent attendance is required.

Ability to work as a member of a team required.

Candidates selected for this position will be subject to background
investigation and must meet eligibility requirements. Candidates must be US
Citizens or authorized to work in the US.

**Only qualifying applicants will be considered.**

Vangent is an equal opportunity/affirmative action employer M/F/V/D. We are committed to employing a diverse workforce.