Job: Customer Service Specialists

Coventry Health Care - a Fortune 500 Company, is a progressive, expanding, recognized leader in managed health care, providing a full range of managed care products.
Training starts Monday, November 16, 2009
Training schedule for three weeks: 8:00 am - 4:30 pm
After training work schedule is 9:30am - 6:00 pm

CUSTOMER SERVICE SPECIALIST:
This position provides comprehensive service for both health care members and providers in a call center environment. Responsibilities include: answer incoming calls and responding to eligibility, medical, dental and pharmacy inquiries along with documentation of call while meeting corporate quality and production standards.

High School diploma or equivalent required
Requires two years of customer service experience and/or healthcare claims processing experience, preferably in a call center setting
Good analytical, math, and problem-solving skills PC experience required, including use of company software packages and applications
Proficient keyboarding skills
Ability to handle multiple tasks
Strong written and verbal communication skills
Previous healthcare industry and/or corporate health insurance experience preferred
Ability to articulate and interpret complex insurance benefit provisions
Knowledge of medical/health care terminology preferred