Job: Customer Care Professional - Merchant Services

Become a member of one of the world’s most respected service brands and enter a world of opportunity! If you are passionate about customers and interested in working for a world-class leader, we invite you to apply today. As a Customer Care Professional, you own all aspects of the customer relationship. American Express Customer Care Professionals serve as the face of our brand by delivering extraordinary customer care through relationship building.

In this role, the successful candidate will ensure extraordinary service by promptly and accurately responding to phone calls from existing merchants, making it easy for them to do business with us, recognizing their value to us and solving their issues. As a Customer Care Professional, you add incremental value on each and every interaction with a stated outcome of exceptional feedback from our merchants and increased merchant loyalty. You will be responsible for evaluating and analyzing merchant account information and recommending tailored solutions to the merchants, that add value to their business.

At American Express, we invest in you! Recognized as one of the “world’s most admired companies,” You can earn $14.41 per hour or more based upon experience and also enjoy monthly bonuses based upon your performance. Our employees enjoy a generous benefits package, retirement programs, along with comprehensive medical, dental and vision plans. Additionally, our career path planning and continuing education will help you achieve your professional goals.

Job Responsibilities:
Responsibilities include, but are not limited to:
• Work in a fast-paced, structured call center environment
• Deliver extraordinary customer care by responding to merchant questions concerning their accounts
• Grow and nurture customer relationships on each and every call that result in measurable merchant value
• Document necessary account information and offer solutions that benefit the merchant
• Maintain acceptable performance standards, including effectiveness, efficiency and quality.

Position is located at 31st Ave & Beardsley, off of the 101 in the NW Valley.

Individuals hired into these positions will have a Mid January 2010 start date.
EOE statement American Express is an Equal Opportunity Employer.

Required Qualifications:
The successful candidate will have the following qualifications:
• 2+ years of customer service experience
• Flexibility for scheduling (business hrs. Monday-Friday 6am-6pm)
• Passion for serving customers with proactive solutions that grow relationships
• Exceptional listening and relationship building skills
• Effective and accurate decision-making skills
• Strong verbal communication skills including active listening
• Proficiency in keyboarding and navigating a windows environment
• High school diploma or equivalent required

Preferred Qualifications:
• Successful experience in the service industry is strongly preferred with a passion for building customer loyalty
• Experience owning or working in a small business is a plus