Job: Technical Support Technicians - Overnight

Provide support to external hosting customers on our Technical Support Team (10:00pm - 6:30am).

ESSENTIAL DUTIES & RESPONSIBILITIES
*Professionally and completely identify, research, and resolve technical problems and concerns of customers, either via email or on the phone.
*Guide customers regarding the use of the broad range of products, offerings, and services the company provides.
*Provide identification, prioritization, and resolution of problems
*Work with superiors to provide status updates, both internally and to external clients.
*Proper use of problem management databases and help desk system
*Responsible for assisting with the building of new sites, site renames, managed dedicated server monitors, checking backup servers, and other tasks as assigned.
*Maintaining solid knowledge of company's products

*Windows 2003 server administration
*Experience with Mail Server and Database administration
*IIS6/IIS7 (Internet Information Server)
*Excellent work ethic
*Punctual, reliable, ambitious
*Excellent interpersonal, communication and written skills
*Excellent customer service and problem solving skills
*Prior technical phone and email support
*Familiar with web based scripting languages such as ASP.NET, ColdFusion, Perl, and PHP
*Linux/ Unix administration including Bind, Apache, mail, and database administration is a plus
* Experience with CMSs and shopping carts such Joomla, ZenCart, Dot Net Nuke (DNN) and Pinnacle Cart is a plus!

Must be an individual who prefers working in a team environment and who can demonstrate excellent team working attributes. Must be able to work collaboratively and to develop effective working relationships within the organization and with customers. Must have a flexible approach and enjoy working in a rapidly changing and growing organization. Must represent Newtek Technology Services in a professional manner. Must have a flexible work schedule and be able to work various shifts as assigned.