Job: Operations Manager (Graveyard Shift 12am - 9am)

General Information
Job title: Operations Manager
FLSA Status: Exempt
Reports to: VP of Business Development
Location: Phoenix
Shift: Midnight to 9am

Position Overview/Summary
As a representative for our company, you will take ownership of the day to day Night Operations. Duties will vary from assisting with customer, management and staff requests to conflict management and quality audits, helping maintain long-term customer relationships.
You will manage our customer account for a movie theater in multiple states (California, Arizona & Texas).

Responsibilities and Duties include but are not limited to:
(Essential functions, as defined under the Americans with Disabilities Act, may include the following tasks, knowledge, skills and other characteristics. This list of tasks is illustrative ONLY, and is not a comprehensive listing of all functions and tasks performed by positions in this class. It does not imply that all positions within the class perform all of the duties listed, nor does it necessarily list all possible duties that may be assigned.)

Develops excellent internal and external customer service

Develops strong Project Managers/leadership in all departments.

Develops strong Leads in all departments.

Develops and monitors field personnel training programs in all departments to include: Safety, trade certifications, employee pay scales and on the job training.

Provides support to employees & supervisor

Evaluates all suppliers on a periodic basis to include: Price, service, responsiveness, delivery capabilities and convenience.

Develops and monitors pricing cost sheets to include: Standardized markups, production rates and bill rates.

Manages financial reporting to include billing, processing invoices/receipts, maintenance boards and job costing.

Promote and market company through sales personnel, operations, trade shows, Blue Book and IFMA.

Business development to include: Energy saving programs, duct cleaning, Laborers Union construction clean, environmental compliance, facilities management, window cleaning, etc.

Develops manager in training program for the group.

Monitors proposal process, out put and closing rates.

Evaluates standardized bid calculations that produce labor and supply budgets.

Maintains a working knowledge of policies, operations & products and services.

Works independently and completes daily activities according to work schedule.

Provides strong leadership abilities, with the ability to coordinate projects thru completion.

Treats all employees and customers with dignity, respect and courtesy

Participates in our corporate culture, i.e., Customer Service, Training and Safety meetings.

Other duties may be assigned

Core Requirements/Qualifications

The ideal candidate will be an independent, self-starter with:

Must have MOVIE THEATER experience in building maintenance.

Familiar with building codes, safety regulations, etc.

Must have excellent internal and external customer service skills. Ability to communicate with 1000 plus contact data base consisting of external customers, potential customers, suppliers and internal customers.

Professional demeanor

Ability to work individually and as part of a team

Strong Microsoft Office skills, i.e. Excel, Word, Powerpoint, Microsoft Paint, etc.

Excellent written and verbal communication skills

Telecommuting is NOT an Option

Bi-lingual English/Spanish preferred.