Job: Part Time Member Relationship Specialist- Property & Casualty Insurance

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Find the success you're looking for. And the pride that comes with being the best.

World-class benefits, a foundation of values, a commitment to helping you develop in your career - that's what you'll discover at USAA. Even better, because we provide financial services to members of the armed forces and their families, you'll also enjoy the fact that everything you do makes a difference in the lives of the people who protect all of us.

At USAA you can make a difference just by doing what you do best.

USAA is currently seeking a talented Part Time Member Relationship Specialist- Property & Casualty Insurance for our January training classes in our Phoenix, AZ location.

As a Part Time Member Relationship Specialist- Property & Casualty Insurance for USAA, you will provide policy service to members for existing auto and property policies requiring licensure. You will contribute to property and casualty business goals through cross selling and relationship building initiatives.

Availability to work Monday - Friday between the hours of 2pm - midnight and Saturday and Sunday between the hours of 7am - midnight. 20 hours a week. Must also be flexible to work holidays.

Ability to attend up to a total of 16 weeks of paid structured classroom training. Training hours Monday - Friday: 4:30pm-10:30pm for 12 weeks; Sun-10am-6:30pm, Mon-Thurs 6:00pm-10:45pm for 4 weeks.

Minimum Requirements:

• High school diploma or equivalent.
• 2 years of customer service/ sales experience or Bachelors Degree or Successful completion of military service or 1 year customer service/ sales experience plus 30 hours of college credit.
• 1+ years of experience multi-tasking in a Windows operating system environment.
• 1+ years of experience frequently communicating (minimum 60% of the time) with customers by phone, e-mail and/or face to face.
• Current license or ability to obtain within a designated number of attempts (if applicable).

Preferred:

• 2 years of customer service experience in a relationship building environment.
• Contact/Call Center experience.
• Experience cross selling or up-selling products.
• 1+ years of experience working in a problem resolution/analytical environment.

At USAA our employees enjoy one of the best benefits packages in the business, including business casual dress environment, comprehensive medical, dental and vision plans, along with wellness and wealth building programs. Additionally, our career path planning and continuing education will assist you with your professional goals.

Relocation assistance is not available for this position.

Qualified applicants must successfully complete a pre-employment background and drug screen.

For more information or to apply for a position, visit our web site www.usaa.com.

Minimum Requirements:

• High school diploma or equivalent.
• 2 years of customer service/ sales experience or Bachelors degree or Successful completion of military service or 1 year of customer service/ sales experience plus 30 hours of college credit.
• 1+ years of experience multi-tasking in a Windows operating system environment.
• 1+ years of experience frequently communicating (minimum 60% of the time) with customers by phone, e-mail and/or face to face.
• Current license or ability to obtain within a designated number of attempts (if applicable).

Preferred:

• 2 years of customer service experience in a relationship building environment.
• Contact/Call Center experience.
• Experience cross selling or up-selling products.
• 1+ years of experience working in a problem resolution/analytical environment.