Job: Dialer Manager

Manage, coach and motivate a staff of 2 or more dialer analysts. Ability to work in a demanding, fast-paced, ever changing environment. Proven ability to communicate, collaborate and develop win-win solutions for complex problems.
Partner closely with the strategy team and operation leaders to meet business objectives, and ensure consistent and accurate execution of calling campaigns within both FDCPA compliance guidelines and business objectives.

Work with internal and external technology support teams to mitigate technology challenges and support deployment of leading edge technology enhancements.
Support design, deployment and integration of multiple contact strategy channels within dialer strategy and execute such strategies in a test and learn environment. Ensure accurate controls are administered and enforced for all dialer operation processes. Audit and analyze dialer operations to validate execution and identify opportunities for improvement and optimize performance. Generate dialer MIS and ad-hoc reports as required along with conducting audits of executed dialing strategies.

5 years current dialer experience. Contact management, Collections or related Risk Management experience beneficial. Strong analytical skills.

2 years recent people leadership experience - proven ability to attract, develop and retain top performing talent.

Exceptional communications and presentation skills.

1-3 years of experience querying and reporting from SQL; working knowledge of Aspect Unified IP Dialer Platform and Aspect – Enterprise Campaign Manager which includes campaign development and scripts; experience with call center Optimizer software or related a plus; knowledge of FDCPA guidelines.

Bachelor's degree preferred – Business, Finance or related