Job: Collections Manager - Mexican Portfolio

Collections Manager
International employer is seeking an experienced Collections Manager for their downtown Phoenix location. This fast-paced office in the Arizona Center is centrally-located. We are looking for exceptional talent to join our management team to lead a special Spanish portfolio in our 250+ employees office.

Primary Job Responsibilities:
o Demonstrates positive leadership and professionalism to ensure performance and compliance standards of his/her team are met at both Collectcorp and Client levels.
o Monitors Collections performance at group and collector levels, identifies training needs, and creates action plans for staff development.
o Designs and implements techniques to motivate collectors to exceed target goals on an individual and department level.
o Conducts on-going performance evaluations to ensure work quality standards are met and while maintaining a high compliance level.
o Performs daily one-on-one coaching sessions with collectors and conducts group training when necessary.
o Demonstrates the ability to inspire and maintain motivation at a collector and team level.
o Supports collection staff with advanced negotiation skills and tactics to drive revenue.
o Demonstrates the ability to diffuse escalated calls to minimize customer complaints.
o Assists leaders with administrative responsibilities and analysis of results.

Apply on-line at www.Jobing.com or apply in person at 455 N. 3rd St. #260, Phoenix, AZ 85004. We are located on the 2nd floor of the Arizona Center. Please enter through the far-west entrance. E-mail inquiries marsant@collectcorp.com.

Requirements:
• Fluent in Spanish
• Experience with Spanish-speaking collections
• 2+ years Bankcard experience in a collections call center
• 2+ years of supervisory experience
• Collections training experience
• Proven track record of achieving monthly production goals
• Post-secondary education
• Proficient with telephony dialer systems, Time & Attendance software, work plan projections, effectiveness and productivity metrics
• Ability to prioritize and organize work
• Excellent interpersonal, written, and oral communication skills
• Knowledge of Microsoft Excel
• Working knowledge of Mexican market a definite plus