Job: Call Center Compliance and Risk Management Officer

A UNIQUE OFFSHORE OPPORTUNITY

Are you a Compliance and Risk Management Officer?
Are you Bi-Lingual?
Would you like to work and live in Central America?

If you can answer yes to the above questions and can meet the pre-requisites for consideration for this position, we’d like to hear from you as we have an immediate need for a Compliance / Risk Manager in Guatemala and/or Nicaragua.
Statement of purpose
You would be expected to determine the adequacy of the organization’s systems and the degree of compliance with internal controls, policies, procedures, regulations, and laws, and determine the efficiency and effectiveness of administrative management.

Essential Job Functions:
1. Prepare and determine the priority of annual audit plans (of technology and other compliance areas) and audit accomplishment reports.
2. Plan and conduct operational/contractual and compliance audits in compliance with industries best practice as directed.
3. Perform tests for compliance with company’s policies and guidelines and procedures, state and federal laws and regulations, and contractual requirements; evaluate internal / external control structures and the adequacy of records and systems design.
4. Conduct special investigations as requested or deemed necessary, and make recommendations for improved controls, operating procedures, accounting records, and systems designs.
5. Conduct follow-ups on the compliance reports and submit the resolutions of any finding.
6. Conduct a risk analysis to develop the nature, timing, and extent of compliance procedures for the audit.
7. Analyze data for accuracy and to assess the adequacy of the auditor’s operations and internal control systems.
8. Communicate the status of work to management on a regular basis.
9. Support a culture of fraud awareness and encourage the reporting of non –compliances.
10. Monitor compliance with the corporate code of conduct/business practices.
11. Report on the effectiveness of the control framework.
12. Discuss areas of significant risk with management.

In addition to the above essential duties, the candidate will be expected to:


1. Assist in the development, management, and implementation of information security compliance standards in the centre and risk methodology to frame the Internal Audit Program.
2. Assist in planning, organizing and implementing compliance in the centre and develop audit plans and programs to properly test the center’s information, internal controls, records and systems.
3. Perform all audit work in compliance/information/physical security, operational processes and IT general controls with industries standards.
4. Assist in conducting due diligence investigations for audit.
5. Plan audits and develop tailored audit programs.
6. Perform operational and special audits, testing controls and looks for efficiencies.
7. Prepare working papers and audit evidence to support audit findings.
8. Discuss audit recommendations with management. Assist in facilitation of audit issues to reach acceptable Management Action Plans along with Manager – CRM.
9. Conduct follow up activities to ensure audit findings are resolved.
10. Prepare Audit calendar and the scope of activities for the quarter.
11. Determine audit scope and frequency.
12. Circulate the Calendar across all relevant Custodian departments.
13. Govern the consumer privacy data management process by means of audits.
14. Make an action plan on closure of all audit findings.
15. Prepare a Compliance Dashboard and circulate it.

Pre-Requisite Skills:
1. Understanding of internal control concepts and experience in applying them to perform, manage and report on the evaluation of various business processes/areas/functions.
2. Ability to work independently, with limited required direction and guidance, and provide appropriate direction to compliance head and team members in India.
3. Strong verbal and written communication skills, to effectively present to peers and management.
4. Understanding of internal auditing standards.

The compensation for this position will be in the mid, five-figures with a generous bonus and relocation assistance package. If this position interests you, and you meet its pre-requisites, please send us you current resume for consideration.