Job: CUSTOMER SERVICE REPRESENTATIVES

CUSTOMER SERVICE REPRESENTATIVES
GREAT OPPORTUNITY TO WORK FROM HOME!

No Telemarketing Involved
$11.00 - $11.50 /Hour

APAC Customer Services, Inc., an award-winning customer service provider, is looking to add some stellar new team members who can assist us from your home. This position involves answering a high volume of inbound customer phone calls in order to provide information, research accounts, respond to inquiries, establish and disconnect service requests and other service related inquiries. While this is an at home position, all candidates must be able to attend 6-week, full-time training program on-site Monday - Friday from 8:00 AM to 5:00 PM.

Candidates MUST reside within 25 mile radius of N. Black Canyon Highway,
Phoenix, AZ, 85029 and have previous inbound call center experience.

6 months previous inbound call center and customer service experience

Strong typing, data entry and computer skills

High-school diploma or G.E.D

Must be able to pass a criminal background check and drug test

Able to work Part time hours of 9:00 AM to 2:00 PM or 10:00 AM to 3:00 PM.

ADDITIONALLY, YOU MUST BE:

Self-motivated

Able to focus on providing excellent customer service

Type at least 25 words per minute

Possess excellent verbal and written communication skills

Be able to handle difficult situations with tact and diplomacy

Bilingual in Spanish is a plus