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Jobing Description
Summary of Position:
The Property Management Specialist is responsible for day-to-day service delivery of a portfolio of properties. The PMS will handle a full property management caseload and has complete file responsibility and frequent contact with clients, homeowners, tenants and suppliers. This position is responsible for handling all aspects of property management including exception requests/needs. The PMS will act as the single point of accountability and advocate for the homeowner. They will ensure programs are administered according to client's policies/contracts. The PMS will work independently and must be resourceful to propose expedient and cost-effective resolutions to homeowners regarding issues that occur throughout the course of an assignment. Must be able to establish and maintain good working relations with clients, homeowners, tenants and vendors. They are also responsible for retention of their client base and maximizing revenues where possible.
Essential Functions:
Responsible for day-to-day service delivery to the homeowner, as well as related property management policy and benefits counseling based on the assigned program policy and guidelines.
Primary contact to the client and the homeowners in administration of the property management program
Responsible for pro-active communication with homeowners and clients.
Research and propose solutions for problem resolution to homeowners and clients to maintain customer satisfaction.
Research and recommend policy and program changes, in cooperation with their Supervisor, as needed to enhance effectiveness of property management services
Research and propose solutions, in cooperation with their Supervisor, to complex problems for homeowners, clients and tenants to maintain customer satisfaction
Communicate performance feedback for individual cases for suppliers regarding delivery of service
Regularly (daily basis) update system, i.e. notes, and maintain working file on each property under management to document all conversations and transactions
Monitor and provide system documentation relating to supplier performance
Review, negotiate and recommend changes to Lease/Cancellation agreements to the homeowner
Responsible for collecting all outstanding referral opportunities for referrals to local rental agents.
Limited participation in client reviews and sales presentations
Assist in training new hires as requested/needed as a mentor for on-the-job training and employee development.
Assist/participate in projects/tasks as requested by management
The PMS will be involved with and should have a working knowledge of quality survey results and cost/revenue performance.
Drive and achieve company determined metrics goals.
Assist other team members as requested/needed.
The PMS will be involved with and have a clear understanding of the following:
Property Management Policy and Administration
Expense Management, Tracking and Reporting
Landlord/Tenant rights and obligations
Home rental marketing
Lease/Cancellation Agreements
Household supplier management
Household Goods Management - Storage
Expense Accrual Management and Tracking
Basic understanding of global and domestic relocation benefits administration
PC and Internet skills
Direction Received/Impact of Errors:
Position reports to Operations Manager, Property Management.
Individual will work with minimal supervision. Errors may cause financial loss to the homeowner, the client and/or company.
Education:
High Degree required, Bachelor's degree preferred. If no degree, four to five years relocation experience required.
Working Conditions:
Normal office environment. Limited travel may be required. Attend client meetings as requested. Possible attendance at National and Regional Employee Relocation Council (ERC) meetings and conferences as requested.
Skills / Requirements
Skills and Experience Required:
Minimum two to three years direct relocation experience or one to two years tenure in Client Service Operations.
Real estate license recommended
Certified Property Management or Certified Relocation Professional designation recommended
Excellent written and verbal communication skills are essential.
Must be organized, able to function as part of a team, a self-starter, and quality focused.
