Job: Technical Support

Great Technical Support and Customer Service are important methods we use to deliver value to our Customers and Partners. If you are the successful candidate for the Technical Support position, you will provide technical solutions to existing customers, prospects, and channel partners for the SmarterTools software product line via Live Chat, email, and phone in a courteous, efficient, and professional manner. You will have the opportunity to work independently on individual tasks and as a team member to contribute to our company goals: building the best software and delivering the best support in our marketplace.
Benefits
We offer a competitive salary and benefits package, including:

Health, Dental, and Life insurance

Generous 401(K) with employer matching

Paid Time Off (PTO)

Paid Company Observed Holidays

Casual dress code

A relaxed, fun work environment

The ideal candidate should possess the following:

Flexible work hours

Prior technical phone and email support experience

Excellent written, verbal, and interpersonal communication skills

Must possess excellent customer service and problem solving skills

Exceptional work ethics, punctuality, and reliability

Must be well organized and detail oriented

Some Windows 2000/2003/2008 server administration knowledge

Knowledge of mail servers, customer service/CRM software, and/or web analytics a plus

Basic networking experience

Basic knowledge of IIS and DNS a plus

The successful candidate must currently possess the eligibility to work in the United States

A background check will be required