Job: Resolution Center Specialist

Walgreens (www.walgreens.com) is the nation's largest drugstore chain with fiscal 2008 sales of $59 billion. The company operates over 6,500 drugstores in 49 states, the District of Columbia and Puerto Rico. We are currently hiring Resolution Specialists in our Central Pharmacy Operation Center in Tempe, AZ- located in the beautiful ASU Research park!

Walgreens provides the most convenient access to consumer goods and cost-effective pharmacy, health and wellness services in America through its retail drugstores, Walgreens Health Services division and Walgreens Health and Wellness division. Walgreens Health Services assists pharmacy patients and prescription drug and medical plans through Walgreens Health Initiatives Inc. (a pharmacy benefit manager), Walgreens Mail Service Inc., Walgreens Home Care Inc., Walgreens Specialty Pharmacy LLC and SeniorMed LLC (a pharmacy provider to long-term care facilities). Walgreens Health and Wellness division includes Take Care Health Systems, which manages convenient care clinics and worksite health and wellness centers at more than 600 locations.

Ranked 5th among food and drug retailers on Fortune's "America's Most Admired Companies" list, Walgreens offers challenging and rewarding career opportunities in a friendly, diverse, inclusive and respectful environment, with excellent benefits including:

Company-matched profit sharing contributions
Stock purchase discount program
Employee store discount plan
Flex-pay
Medical/Dental plan

As the nation's leading pharmacy, we seek professional individuals to fill key positions at Walgreens, ensuring our leadership and taking us to even higher levels of growth, profitability, innovation and customer service. Walgreens is an equal opportunity employer and welcomes individuals of diverse talents and backgrounds. Walgreens promotes and supports a drug-free and smoke-free workplace.

Responsibilities:
Primarily responsibe for resolving Third Party Rejects (TPRs) by reviewing the TPR, gathering information, making corrections, and resubmitting. Responsible for making telephone calls as necessary. Responsible for following all guidelines and procedures for resolving TPRs.

Qualifications:
High School diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience. Basic knowledge of PC computer functionality required. Must be able to add, subtract, multiply, and divide in all units of measure; Excellent written and oral communications are required. Must be organized and extremely detail oriented; accurate key strokes required. Interpersonal skills to create good working relationships with others, build rapport with customers, including internal customers, and ability to interact with customers from different backgrounds is required.

Previous pharmacy experience desired.