Job: Customer Service Coordinator, (Part time)

The part time Customer Service Coordinator assists the In Patient Unit (IPU) Manager with:

-Clerical support.
-Answers incoming calls, assisting callers, provides appropriate routing of calls.
-Greeting visitors, providing facility tour, assisting visitors with location of facilities and refreshments.
-Prepares monthly staff shift schedules.
-Finds and coordinates shift coverage for absences by contacting other employees who request extra hours, per diem staff or contract agencies.
-Documents communications/messages.
-Interacts appropriately and professionally with patients, families, staff and volunteers.
-Maintains the confidentiality of patient and agency information at all times.
-Assists IPU Manager with various clerical or administrative tasks as directed.
*Previous health care experience in hospice or home health care preferred*

-Demonstrated ability to handle stressful and delicate situations with tact and diplomacy. -Demonstrated ability to organize efficiently and establish priorities of work.
-Excellent phone etiquette and customer service skills.
-Must have proficient computer skills.
-Understanding of hospice care.