Job: 3rd Party Collection Manager Needed!!

First Financial Asset Management, Inc. (FFAM) and the First Financial Group of Companies are a U.S.-based accounts receivable management firm providing strategic outsourcing services and portfolio acquisition & sale services of distressed and non-performing credit intensive assets emanating from the risk management industry.

We are currently seeking an individual who likes working in a fast-paced collections environment, who enjoys a challenge and is results oriented.

You will be responsible for building a team of succesful collectors to work in our retail department.

Successful candidates will have proven performance in consumer collections management with a strong background in the bank/retail card collections industry.

Minimum Qualifications include:
* 5+ years experience in 3rd party Collections Management
* Knowledgeable in FDCPA
* Retail, BankCard, Auto Deficiency industry experience
* Phone etiquette/expertise
* Ability to diffuse potentially hostile customers
* Proficient in MS Word & MS Excel
* Letter writing skills
* Strong, professional communication skills
* Attention to detail, self disciplined, multi-tasking, excellent follow through
* Ability to train and lead a minimum of 30 or more employees in a competitive production environment
* Goal driven, team player, willing to coach and develop team
* Candidates need to have the ability to work in a fast paced, changing environment
* Must be customer service oriented
* Must be willing to work flexible job hours