Job: Dialer Administrator

Requisition Number: 203

Job Title: Dialer Administrator

Area of Interest: Telecommunications

City: Mesa

State/Province: Arizona

DriveTime is the nation's largest integrated car dealership and finance company serving people with less than perfect credit. Operating in 10 states, we combine innovative credit solutions and outstanding customer service to provide quality used vehicle purchase options for people who may have been turned away by everyone else.

If you have an entrepreneurial spirit, welcome a challenge, have high personal standards of achievement, and are extremely motivated, we have endless opportunities for you to succeed.

POSITION SUMMARY:
This position will be responsible for managing and administering the Dialer functionality as well as reporting. Duties include but are not limited to preparing ad hoc reports; accumulating accurate and detailed statistics of daily, weekly and monthly production for reporting purposes; and analyzing data and recognizing trends and patterns in order to forecast future statistics.

ESSENTIAL RESPONSIBILITIES - All job responsibilities listed below are essential to the satisfactory performance of this position by any/all incumbents, with reasonable accommodation, if necessary. Any non-essential functions are assumed to be included in 'Other related duties as assigned'.

*Responsible for day-to-day administration and monitoring of predictive dialer system, including design, build and maintenance of campaigns, calling lists, filters, reports and list strategies.

*Actively participates in collections strategy discussions with the collections management team.

*Partnering closely with the lines of business and the rest of the strategy team to meet business objectives and ensure the consistent, accurate execution within policies and FDCPA compliance of procedures, reporting and management of dialer operations.

*Monitors dialer and associate performance and recommends account segmentation strategies in support of collections calling strategies.

*Proactively works with all areas of collections to identify opportunities to apply new segmentation strategies.

*As assigned by Manager will conduct regularly scheduled audits of segmentation strategies to verify that delinquent accounts are worked/managed in line with departmental policies.

*Partners with the Information Technology department to maximize CACS (Vision) segmentation functionality.

*Responsible for development, testing, implementation and production of daily business reporting as required by management.

*Completes monthly Quality Assurance monitoring of the dialer system.

*Leverages the collections data to analyze calling strategies, recommend improvements, and identify defects and/or areas for concern.

*Other duties as required.


In return for your dedication and commitment, we offer competitive salary, great bonus opportunity and an excellent benefit package:

*Excellent Medical, Dental & Vision Plans

*Great training and tuition reimbursement

*A culture of opportunity and promotion from within

*Sunday's off (we're closed to give our employees valued time with friends and family)

*Competitive Pay

*401K Plan with company contribution

Hiring is contingent on passing a complete background check and drug screen. DriveTime greatly values diversity and is an equal opportunity employer.

*Bachelor's degree
*Minimum 3 years predictive/auto dialer experience
*Experience with Aspect/Ensemble Pro (Davox, Malita, UIP) products preferred
*Previous experience in a call center environment, collections call center preferred
*Strong analytical skills.
*Proficient in Microsoft Applications
*Exceptional oral and written communication and presentation skills
*Ability to work well under time sensitive requirements and meet deliverable due dates
*Strong teamwork, research and problem solving skills.