Job: Group Rooms Coordinator

The Marriott University Park is a luxurious hotel in Tucson with 9 floors, 233 rooms and 17 suites.

Marriott's belief is that our associates are our greatest assets. Marriott Culture is the experience we create for our customers, which is demonstrated by the behavior of our associates. It is people serving people.

We are currently seeking a Group Rooms Coordinator at the Marriott University Park.

Purpose for the Position:
Administer the operational and system processes for coordinating group arrival and departure. This includes verification of
reservations, online bookings and rooming lists. Provide ongoing communication between the client, the hotel, and the sales
office insuring all operational standards are met including brand standards, JQH audit requirements and overall guest
satisfaction.
Essential responsibilities include:
1. Act as the primary resource for the operational and administrative functions for group block management including
building blocks, managing group inventory, billing, pre-arrival and post departure tasks as required. Act as a resource
both to the hotel and the client for information. Verify information and disseminate as appropriate.
2. Maintain a working knowledge of the sales, front office, accounting areas. Have a thorough understanding of the
operational areas, guest patterns, demand periods and seasons.
3. Maintain a working knowledge of revenue management principles as it applies to the hotel in general by attending revenue
mgt and sales meetings in order to insure financial objectives of the property are met
4. Possess a working knowledge of the brands guest loyalty program and how it applies to group customers in order to
insure proper credit for reward programs to meeting planners.
5. Attend Daily Business review meeting to be aware of business trends, new bookings and changes to current bookings.
6. Attend Weekly Revenue Strategy Meeting
7. Attend brand or company training programs as directed (may involve overnight travel).
8. Maintain accurate files and systems for information retrieval as it relates to group bookings.

MARRIOTT EXPERIENCE PREFERRED; KNOWLEDGE OF MARSHA

This job involves:
1. Strong technical skills in Word, Excel, Outlook along with good internet navigation skills
2. Excellent organizational skills, flexibility
3. Experience with hotel PMS systems and operational proficiency
4. Excellent interpersonal skills. Superior oral and written communication skills; ability to interact successfully with all levels
5. Excellent telephone etiquette
6. Knowledge of general office equipment (e.g., fax machine, copy machine, printers)
7. Tact and good judgment and proven experience interacting with customers and hotel management.
To do this kind of work you must be able to:
1. Remain focused with multiple distractions
2. Concentrate on multiple tasks
3. Insure internal and external communication is dealt with in a professional, courteous, and efficient manner
4. Analyze, speak and write clearly and with authority