Job: Customer Service(Rep)

SUMMARY
Handle busy incoming calls from customers and meet "Essential Duties and Responsibilities" outlined below. Preferred candidate will have demonstrated ability to work effectively in a team environment, including providing quality service and maintaining strong personal relationships with internal and external customers in support of the overall selling effort. Will need to work holidays and weekends as scheduled. Some overtime may be required.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following.
Receives & processes customer orders according to the sales representative's daily instruction.
Handles customer calls, by phone and/or in person,
and processes orders through our internal software system and sales laptop tools.
Processes orders through various software systems, edits electronically sent orders, and works closely with the sales representatives to resolve issues.
Responsible to update and maintain daily call sheets used to monitor orders.
10-key by touch, previous experience with Microsoft Windows and computer skills a must.
Provides clerical support to Sales team members and Sales Managers.
Handles and researches customer complaints concerning deliveries, product challenges, return requests, and pricing issues. Must work closely with other departments.
Self-starter and self-motivation are essential characteristics for total job enhancement, time management and team based attitude drive entire department.
Must be adaptable to Inter-department cross training.
Clerical duties include: filing, sorting paperwork, report distribution, e-mail distribution, tracking orders (spreadsheet and word processing optional).
Must be able to follow directions and procedures.
Other duties may be assigned

QUALIFICATIONS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION and/or EXPERIENCE
High School Diploma or GED; one or more years related experience and/or training in customer service

LANGUAGE SKILLS
Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence. Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization. Must be able to take telephone orders and enter information into the computer.

MATHEMATICAL SKILLS
Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.

REASONING ABILITY
Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions. Ability to deal with problems involving a few concrete variables in standardized situations. Must be able to communicate and resolve confrontational issues.

PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle, or feel; and talk or hear. The employee is occasionally required to walk; reach with hands and arms; and stoop, kneel, crouch, or crawl. The employee must regularly lift and/or move up to 10 pounds and occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, and ability to adjust focus.

WORK ENVIRONMENT
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Hours of Work
Day Shift - hours and days vary
Must be flexible

10-key by touch, previous experience with Microsoft Windows and computer skills a must.
Excel and Windows 2007 with the ability to create and maintain data bases and other documents. Ability to work in fast pace, busy environment and effectively deal with a variety of interruptions.
EDUCATION and/or EXPERIENCE
High School Diploma or GED; one or more years related experience and/or training in customer service