Job: Client Relationship Associate - Starts Nov. 9th

Valued Financial/Investment Services client located in North Scottsdale is looking for Associates starting November 9th. Interviews will be scheduled and completed on Oct 12th to 21st only!

You'll be joining a team ranked in the top 100 best companies to work for in the U.S and ranked in the top 100 for their training program.

JOB OVERVIEW
* Responds promptly and accurately to incoming service related calls concerning account information, legal requirements, and processing procedures; listens to clients to identify their needs; and offers appropriate products and services.

DUTIES AND RESPONSIBILITIES
*Identifies and resolves shareholder needs/problems with urgency, empathy, tact and composure. Determines alternative solutions to solve the problem utilizing current workflow procedures.
*Provides shareholders with realistic time frames for problem resolution based on current workflow procedures.
*Develops and maintains thorough knowledge of current administrative and procedural aspects of the funds. Attends training sessions and departmental meetings as required.
*Maintains balance between productivity and quality performance within the departmental guidelines.
*Prepares forms to be forwarded to other departments for problem resolution and monitors for timely and accurate completion.
*Maintains professionalism with co-workers and clients.
*Responds independently to call volumes.

* High school diploma required - Undergraduate degree in business-related field preferred
* Minimum of 2 years of solid business experience
* Minimum 1 year of customer service (preferably in call center environment)
* Working knowledge of Microsoft Office and PCs
* Ability and willingness to effectively work within a team environment
* Ability and willingness to give/receive constructive feedback
* Strong problem resolution and time management skills
* Ability to prioritize and handle multiple tasks preferred
* Proven attention to detail

SCHEDULE
* Training classes: 8:30 a.m. - 5:30 p.m. M - F
* Work schedule: 11:30 a.m. - 8:30 p.m. M-F

Interested???

Follow these instructions to apply for our opening:

* Send a MS Word copy of your resume to andrea.lalinde@us.randstad.com
* Type "Client Relationship Associate - this JOB is for me" in the subject line of your e-mail
* In the body of your e-mail, list 3 reasons why you are the candidate we want to hire

Applications submitted without following these instructions will not be considered for this opportunity.