Job: Case Mgmt Svcs Director - BDMC

Location: US-AZ-Phoenix
Posted Date: 9/9/2009
Shift: Day
Category: Leadership - Positions
Department: 1441 North 12th Street
Facility: Banner Health (Corporate)
Position Type: Full-Time-FA
Shift Hours: ..
Hours Per Week: 40hrs/week

Overview: Banner Health, Arizona's largest Healthcare provider, has an opportunity for a Case Management Service Director at Banner Desert Medical Center. This position is responsible for developing and implementing the clinical case management program. This position provides leadership, direction and support for Case Management Services in the pursuit for best practice to achieve quality outcomes, reduce costs, and shape and interpret the standards required to ensure a high degree of patient, physician and employee satisfaction. This position may also have responsibilities for other facility specific patient outcomes. Banner Health is also proud to have been voted one of the Best Places to Work in the metropolitan Phoenix area by the Phoenix Business Journal and Best Companies, AZ. Responsibilities: ESSENTIAL FUNCTIONS1. Plans, directs and monitors the clinical case management program. Provides advice, counsel, feedback and coordination to promote a collegiality between staff, physicians and the leadership team.2. Ensures that development of case management services across the continuum leads to outcomes supportive of the facility and organization's strategic plan. Design and implement processes to ensure a safe discharge planning according to regulatory and standards of safety.3. Provides direction for multidisciplinary process improvement activities, including the establishment of performance measures to attain optimal clinical, operational, financial and satisfaction outcomes. Directs the collection, analysis and presentation of data on utilization patterns and other program outcomes.4. Directs personnel actions including recruiting, new hire actions, interviewing and selection of new staff, salary determinations, training, and personnel evaluations. This position also participates in the development of Case Management goals and objectives in accordance with company standards.5. Manages the financial and capital resources for case management services by monitoring operating revenue and expenses, establishing and maintaining cost control programs and developing and implementing new or revised programs and/or services. Develops and implements strategies to work with all external customers to ensure appropriate reimbursement.6. Develops and oversees the department budget in conjunction with corporate goals and objectives. This position is accountable for meeting annual budgetary goals.7. Assesses patient satisfaction in areas of responsibility; sets a high standard for staff and leadership to improve patient satisfaction as measured by survey scores.

Requires a Bachelor's degree in nursing or equivalent experience. Requires Registered Nurse (R.N.) license in state worked. Must have considerable experience with appropriate age specific patient population in the area of responsibility and at least 2 years of management experience. Must possess demonstrated flexibility in responding to the needs of multiple constituencies with a service-oriented philosophy. Must also possess demonstrated skill in problem analysis, project management, contract negotiation, conflict resolution and oral/written presentation. Requires strong working knowledge of utilization management, care management, regulatory standards and reimbursement across the continuum of care. PREFERRED QUALIFICATIONSMaster's degree in nursing or business is preferred; Managed care experience is a plus; CCM (Certified Case Mgr) Additional related education and/or experience preferred.