Job: Network Technical Support Specialist

Fast growing network design and integration firm seeks full-time enthusiastic, knowledgeable and experienced Network Technical Support Specialist. If you like a fast paced environment with opportunities to learn and grow, this is the company for you.

Technical Support Specialists Provide ongoing remote and on site technical support to a variety of client networks and or telecommunication environments with excellent customer service skills, a strong level of technical expertise and the ability to effectively communicate

Hours are full-time Monday through Friday from 7:00 am - 4:00 pm or 10:00 a.m. to 7:00 p.m. Additional hours and on call support may be required before or after normal business hours and on Saturdays/Sundays dependent upon client needs.

Position is primarily located in Arizona but will require periodic travel to other states for client support. Please read entire description to insure your resume and or application is complete.

Network Technical Support Specialist Responsibilities:

Install, Configure, Troubleshoot and resolve all hardware issues on a variety of equipments such as; workstations, servers, laptops, printers, scanners, network fax, hand-held devices, routers, switches and wireless connectivity via phone and on site support

Troubleshoot and resolve software issues for a variety of software applications and operating systems (primarily Microsoft Operating Systems)

Troubleshoot and resolve Telecommunications Issues with Televantage Phone Systems

Help to train employees on areas of expertise

Constant communication with clients regarding their issues, resolutions and time frames

Perform routine maintenance on client servers and workstations

Provide clear and concise documentation of all problems and resolutions in Helpdesk sofware on a daily basis

Support management and co-workers, attend and participate in staff meetings and training

Perform additional tasks as necessary

Perform all job tasks in accordance with company policies, procedures and performance measures

Network Technical Support Specialist Requirements:

Working Knowledge and experience with Microsoft operating systems and software products including but not limited to: Windows 2000 Server and Professional, XP Professional, Vista, Windows 2003, Small Business Server, Microsoft Exchange, Microsoft SQL Administration, Microsoft Back Office, Active Directory and Group Policy Configuration

Working knowledge of IP addressing protocols, LAN and Wan configurations

Firewall Security (Hardware)

VPN, Remote Access and Terminal Server configuration and support

Minimum 2 years Network configuration and support experience supported by job history on resume

Minimum 2 years Hardware and software support experience supported by job history on resume

Minimum 2 years experience with Cisco or other Router configuration supported by job history on resume

Minimum 2 years experience with Microsoft Office Products knowledge and support including Outlook, Word, Excel, Internet Explorer

Minimum 2 years end user support (experience must include both phone and on site support)

High School Diploma and some college or technical school training in Information Technology

Additional Skills Required:

Strong Ability to interact with clients in a professional, friendly, positive and honest manner

Maintain a professional attitude and appearance at all times

Quality Oriented with attention to detail and ability to analyze information accurately

Proven writing and documentation skills

Ability to organize and prioritize tasks and responsibilities

Ability to multi-task with attention to detail

Ability to work under pressure

Respect and abide company rules, regulations and policies of the Company and all Clients

Utilize continuing education, classes and seminars to stay up to date and educated in the constantly changing technological environment

Telecommunications Experience an added plus