Job: Technical Support –CSR (Work From Home)

Full-time, Part-time and Work-From-Home positions available! All positions are required to attend training for 6-weeks, 8:00a-5:00p M-F in Northwest Valley.

Office position is located in Phoenix, approx. Deer Valley Rd & 19th Ave.

JOB PURPOSE
Takes, troubleshoots, and resolves inbound customer calls in regard to Cox Communications products and services through effective customer interactions and technical expertise. Utilizes technical expertise to resolve customer phone and video cable product and service issues, troubleshoots product and service problems, and schedules field technicians when necessary. Educates customers about Cox Communications products and services, including features and fees, such as service call or installation charges or additional products and services available, and answers other general customer questions. Educates and inspires customers to preserve and enhance their relationship with Cox Communications. Works closely with other departments as necessary to resolve customer issues and/or add products and services to customer accounts. Escalates calls as necessary to resolve issue or maintain customer relationships and loyalty.

Cox Communications is a multi-service broadband communications company serving approximately 6.3 million customers nationwide. Cox is the nations third-largest cable television provider, and offers both traditional analog video programming under the Cox Cable brand as well as advanced digital video programming under the Cox Digital Cable brand. Cox provides an array of other communications and entertainment services, including local and long distance telephone under the Cox Digital Telephone brand; high-speed Internet access under the brands Cox High Speed Internet, Road Runner and Cox Express; and commercial voice and data services via Cox Business Services. Cox is an investor in programming networks including Discovery Channel. More information about Cox Communications can be accessed on the Internet at www.cox.com.

Cox Communications, Inc. and its subsidiaries are Equal Opportunity Employers. We have a tradition of encouraging a wide diversity of talents through a broad range of hiring practices. Please note those individuals submitting resumes online or by mailing a resume are not considered an applicant for employment until a signed employment application form is completed, usually at the time of interview.

ESSENTIAL QUALIFICATIONS
-Technical troubleshooting experience or 6 months customer service experience plus technical aptitude/ability
-Ability to probe to understand a problem and explain technically complex information in easy to understand terms
-Ability to frequently speak and hear detailed or important information and/or instruction
-PC and Windows literate; ability to maneuver between multiple screens quickly
-Proven written and oral communication skills
-Ability to manage stress in dealing with emotionally charged customer situations
-Detail-oriented, self-directed and independent
-Ability to change direction quickly and flexibility to adapt to the changing needs of the business and industry, including training and scheduling needs
-Ability to multi-task & prioritize
-Demonstrated ability to work in a quality-focused team environment


Please submit resume online below.