Job: IT Communications Engineer Ld
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Responsible for performing lead technical, administrative and professional assignments in the coordination and analysis of Networking (routing/switching/wireless), Security (firewalls/proxies/DIACAP), Load Balancing, and Voice services (VoIP desktop and contact center) within TriWest. Working in a converged voice, video and data environment, this position will include stewardship of leading-edge Cisco routing, switching, security, load balancing, desktop voice and enterprise contact center voice technology platforms across 21 states, 95+ locations, and 8 call centers housing a total of 600 agents. Responsible for expert analysis/ troubleshooting, system & network monitoring of all Cisco technology solutions, day to day maintenance and support as required. Leads support efforts for various hardware, software, and equipment issues and problems, as well as service or maintenance for the various communications equipment and systems.
o Installs and maintains voice and network systems and equipment. Ensures systems performance meets business needs and objectives.
o Executes complex tasks and resolves escalated complex support issues.
o Serves as a voice technical resource and subject matter expert. Serves as technical resource for the resolution of moderate to complex routing, switching, load balancer, security and voice-related problems.
o Leads collaboration with users, vendors, and other TriWest technical staff members on the identification, isolation and correction of problems as well as enhancements in the voice, video and network systems.
o Leads and mentors less experience Communications Engineers by providing formal and informal knowledge regarding the use of new and existing technologies and firm processes.
o Leads efforts to define and develop cost effective communications solutions/enhancements which optimize the balance between business needs and communications equipment/software capabilities to include: researching, performing cost benefit analysis, recommending and gaining commitments.
o Leads development and implementation of best practices, policies, processes and procedures for the Communications Team as well as the enterprise.
o Consistently follows standard change management processes and ensures less experience engineers do the same. Documents and evaluates impact of required changes to the various networked systems. Plans, schedules and communicates changes.
o Interfaces with departments regarding communications issues.
o Performs other duties as assigned.
Skills / Requirements
Education & Experience
o Bachelor's Degree in Computer Science, Engineering, Business or related field or equivalent experience.
o 10 years experience with telephone systems/software, system servers and data networking.
o 5 years experience working in a Cisco converged voice, video and data environment utilizing current Cisco routing, switching, security and load balancing technologies.
o 5 years experience working in a Cisco voice environment utilizing UCM, UCCE and CVP technologies.
o Enterprise-level call center experience utilizing Cisco's UCM, UCCE and CVP technologies.
o Experience analyzing operations, coordinating and carrying out special projects from planning through implementation and support.
o One of the following Cisco certifications: Cisco Certified Network Associate (CCNA),
Cisco Certified Network Professional (CCNP), or Cisco Certified Internetwork Expert (CCIE)
o Cisco Certified Internetwork Expert (CCIE)
Commitment to Task: Ability to conform to established policies and procedures; exhibit high motivation.
Communication / People Skills: Ability to influence or persuade others under positive or negative circumstances; Adapt to different styles; Listen critically; Collaborate.
Computer Literacy: Ability to function in a multi-system Microsoft environment using Word, Outlook, TriWest Intranet, the Internet, and department software applications.
Coping / Flexibility: Resiliency in adapting to a variety of situations and individuals while maintaining a sense of purpose and mature problem-solving approach is required.
Empathy / Customer Service: Customer-focused behavior; Helping approach, including listening skills, patience, respect, and empathy for another's position.
Independent Thinking / Self-Initiative: Critical thinkers with ability to focus on things which matter most to achieving outcomes; Commitment to task to produce outcomes without direction and to find necessary resources.
Multi-Tasking / Time Management: Prioritize and manage actions to meet changing deadlines and requirements within a high volume, high stress environment.
Problem Solving / Analysis: Ability to solve problems through systematic analysis of processes with sound judgment; Has a realistic understanding of relevant issues.
Team-Building / Team Player: Influence the actions and opinions of others in a positive direction and build group commitment.
Technical Skills: Advanced knowledge of routing and switching theories/protocols required; advanced knowledge of TCP/IP, BGP,EIGRP,CDP,SNMP V3, H.323, SIP, HTTP, DWDM, T1, DS3, OC3, OC12, etc.
You are applying for a position that involves working on electronic systems that have access to Department of Defense ('DoD') systems. Therefore, you must undergo a DoD background investigation. This requires you to submit an application describing the previous 7 years of your life and to provide proof of U.S. citizenship in the form of a certified birth certificate, certificate of naturalization, current passport, form FS-240 or form DS-1350. This process takes several months to complete. During this time, the DoD will grant interim access to U.S. citizens allowing them to work for TriWest until their background investigation is completed. However, the DoD will not authorize interim access for non-U.S. citizens. If you are unable to obtain interim access or pass the background investigation, you are not qualified for this position and TriWest will withdraw any offer of employment or terminate your employment immediately.
Equal Employment Opportunity
TriWest Healthcare Alliance is an equal employment opportunity employer. Applicants are considered for positions without discrimination on the basis of race, color, religion, sex, national origin, age, disability or any other consideration made unlawful by applicable federal, state, or local laws.