Job: Family Support Specialist
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GENERAL POSITION SUMMARY:
The Family Support Specialist is responsible for providing behavior management support and training to clients and families. Position assesses the family’s need for support, training and additional services; acts as the program liaison to community and provider agencies; and provides crisis intervention as assigned.
ESSENTIAL DUTIES & RESPONSIBILITIES:
• Conducts a thorough child/family strengths and needs assessment, utilizing the program specific protocol.
• Develops and implements successful behavior management technique.
• Maintains timely progress notes that reflect movement towards client goals.
• Provides effective crisis management, to include following the program triage protocol and treatment methods, responding in a timely manner, providing for follow-up care, assessing and providing appropriate responses, and handling the situation calmly.
• Provides or arranges for transportation of clients to appointments as necessary.
• Designs “behavioral contracts” with clients and families as necessary.
• Plans for client discharge/termination, including helping the family plan and prepare.
• Conducts educational activities that promote client understanding of treatment issues.
• Links families to community resources.
• Maintains clinical records in a timely manner following agency standards.
• Must be able to safely and effectively monitor consumer activities, with or without a reasonable accommodation.
• Performs other duties as assigned which are consistent with the general responsibilities of the position.
Skills / Requirements
Demonstrates advanced knowledge of human development and family life cycle in children and families.
Demonstrates advanced knowledge of the cultural situations involved with the child and family.
Knowledge of family therapy and child management techniques from a systems perspective.
Knowledge of community, social, educational, and recreational resources.
Must be able to work in a diverse, multi-cultural environment and be sensitive to the service population’s cultural and socioeconomic characteristics.
Must be able to participate as a team member, multi-task and prioritize tasks.
Excellent written, oral and interpersonal communication skills.
Ability to apply imagination and creativity to job duties and responsibilities.
Must have ability to maintain confidentiality, and consistently exercise discretion and judgment.
Must be 21 years of age (licensing requirement).
Bachelor’s Degree in Social Work or related field of study from an accredited college or university preferred. High school diploma or equivalent required.
Minimum 1 year experience working in the behavioral health field with children.
Possess a valid Arizona driver’s license and be insurable under the agency’s automobile policy.
Must be computer literate with knowledge of Outlook and Microsoft Office programs (i.e. Word, PowerPoint, Excel).
Must be able to provide own transportation to and from clients’ homes and/or other relevant organizations/agencies.
Must be or have been a consumer in the behavioral health system – Cenpatico RBHA requirement only.
Must be able to provide DPS fingerprint clearance.
Must be able to meet training and agency compliance requirements for the position.
An individual may qualify for this position if the individual is able to “perform safely” the essential functions of the position with or without reasonable accommodations. Perform safely means to perform without causing a direct threat to the health or safety of the individual or others that cannot be eliminated by reasonable accommodations, as defined by 42 U.S.C. #1211 (b) and the Commission’s regulations found at 29 C.F.R #1630.2 (r).
• Ability to effectively communicate in the English language.
• Ability to interact well with various levels of staff and with guests of AzCA.
• Ability to read, comprehend and interpret complex information.
• Office environment with frequent sitting, standing, writing and computer usage.
• Must be able to climb stairs, with frequent standing and moving throughout facility or in the alternative, perform these physical requirements with or without reasonable accommodations.
• Frequent to moderate physical effort (lift/carry up to 25 lbs.).
• Moderate reaching, bending, stooping, kneeling or crouching.
• Must be able to physically demonstrate competency in the following areas: operate an agency transport vehicle (unless declared a non-driver).