Job: FAMILY MENTOR
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25% 1. Be able to create and facilitate a variety of family group activities that support and strengthen a family‚s journey of recovery.
30% 2. Model Magellan‚s Core Principals of Recovery & Resiliency to raise awareness and educate staff to reduce stigma in a family member‚s journey of recovery.
20% 3. In preparation of the transition from Child and Adolescent services to the Adult Services for people with Serious Mental Illness, Family Mentor will attend the individual‚s Child & Family Team (CFT) meetings; assist the family in identifying its family culture and concerns identified as they transition into the Adult System of Care.
25% 4. Develop knowledge base and contacts in community to assist with providing needed resources to Individuals/Families and provide consultation to members of the Adult clinical Teams on community-based resources.
* Rotating Case Load of (30) individual families or family members.
* Maintain accurate, thorough and current documentation of contact with Family Members.
* 80% Time spent with Family Members; 20% time spent with Recipients of Care.
Sitting for long periods Driving
Standing for long periods Kneel
Lifting 0-30 lbs. Bend Stoop
Alternative work hours (Between 5:00p.m.-8:00a.m.)
Working on a computer 4- 6 hours a day
NON-ESSENTIAL FUNCTIONS (Lists additional tasks necessary to meet overall performance standards)
* Be able to help family member combat negative self-talk, overcome fears, and solve problems.
* Be able to help a family member articulate, set and accomplish his/her goals with clinical staff as appropriate.
* Be able to explain a Person Centered Plan and explain the advantages to family members including explaining advance directives and court-ordered treatment.
* Understand the role of family support at each stage of the recovery process.
* Attend clinical staffings, team meetings and any other site location meeting.
* Encourage, assist and support the family in expressing their perspective throughout the processes of assessment, service planning and service delivery while maintaining a focus on the Recovery Philosophy
* Communicate opportunities for family members to become involved in the Mental Health System on a variety of levels.
* Be skilled in distinguishing between crisis and non-crisis events with the family member; Assist family member to identify development and or refine Pre-Crisis systems or a Crisis Plan that is individualized.
* Welcome new Family Members and build bridges with Case Management staff and overall system partners.
* Participate in and support the activities of the Recovery and Resiliency Department including participation in Forums and other activities as designated by their supervisor.
* Participate in all Magellan Health Services trainings that are appropriate to the job description.
* Family Mentors will be prepared to provide feedback and assist on improving clinic processes that impede provision of quality care to service recipients and family involvement.
* Family Mentors will assist in special projects as needed to improve family involvement and clinics transitioning to a recovery friendly environment.
* Maintain satisfactory punctuality and attendance as set on the work schedule
Skills / Requirements
WORKING ENVIRONMENT (This position may include the following situations)
Sitting 1 Standing 1 Lifting 1 25 lbs.
Typing 1 Other Alternative work hours (Between 5:00p.m.-8:00a.m.) 0
MINIMUM REQUIREMENTS (Skills necessary to meet minimum performance standards of the position)
*****CANDIDATE MUST HAVE A FAMILY MEMBER THAT HAS RECEIVED OR IS CURRENTLY RECEIVING MENTAL HEALTH SERVICES*****
Education: HS/GED 1 Associates Degree 0 BA/BS 0 MA/MS/MBA 0 PHD 0
Field(s) of study:
Experience: 0 yrs. 0 1-3yrs.1 3-5yrs. 0 5-8yrs. 0 > 8yrs.0
Industry: Behavioral Health, Developmental Disabilities, Foster Care, Home Care
Job Specific: Previous and/or current caregiver of a service recipient of the mental health
*Equivalent combination of experience and education 0
*Education and/or experiences may run concurrent 0
Knowledge, Skills, Abilities:
Computer Skills: basic data entry; Microsoft word, Excel, Outlook
Licenses, Certifications, etc.: n/a
PREFERRED QUALIFICATIONS (Additional skills necessary to exceed minimum performance standards)
Caregiver. Is or have been actively involved in loved one‚s treatment; hands - on experience.
Must have level of emotional maturity that reflects appreciation of individuals from all ethnic, racial and/or religious backgrounds.
Values must reflect compassion and concern for others as well as the belief that all individuals, regardless of their circumstances or the severity of their disabilities, deserve respect and dignity.
Must know how to navigate the Maricopa County behavioral health system.
Must be able to share common experiences with other family members.
Effective interpersonal skills
Good written and verbal communications skills.
Ability to follow directions.
Time management skills.