Job: Desktop Support Analyst

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Jobing Description

Desktop Support Analyst

Arizona State University is A New American University — one that welcomes responsibility for the economic, social and cultural well-being of society. ASU is an institution that can find and create answers, inspire action and provide the leadership for change. Our scholars, scientists, artists, engineers and students pursue an over-riding goal: discovery and knowledge that will help us solve the great challenges we face in this century in a way that is best for society and our shared future.

The ASU Foundation for A New American University (ASUF) raises, invests and manages private funds to benefit Arizona State University. Additionally, the foundation serves as the university‚s entrepreneurial arm in technology commercialization, real estate investment and other emerging initiatives. One of Arizona‚s oldest 501(c)(3) organizations, the foundation helps advance the challenges before us.

The systems and infrastructure team is tasked with the maintenance and enhancement of the ASU Foundation‚s technology environment. This work falls into seven major work areas: end user workstation support, server support, infrastructure support, handheld support, A/V support, helpdesk support and training support.

The desktop support analyst will assist in the support of all seven support areas, with a primary focus on server support, infrastructure support and end user workstation support.

ESSENTIAL FUNCTIONS:

* Perform server application support
* Configure and install server and network hardware and software
* Perform on and off site data backup, remote system monitoring and active directory management
* IP Address Management
* Complete and track work in the problem and project tracking systems
* Provide help desk support by answering phones, entering tickets and projects
* Complete new system setups, system replacements and software and hardware maintenance and installation
* Perform OS upgrades
* Provide A/V support (loaners, conference rooms and maintenance)
* Provide support for handheld devices
* Assist in end user training on new equipment and software
* Communicate to management and end-users in meaningful and understandable terms
* Facilitate communication and collaboration among diverse groups at all levels of the organization

Skills / Requirements

SKILLS & ABILITIES:

* Collaborative style, combined with the ability and desire to work in a team-based environment
* Ability to maintain a high degree of confidentiality, discretion and responsibility regarding information related to Foundation and University business and confidential prospect information
* Strong and collegial interpersonal skills and an ability to communicate effectively in person, in writing, and by telephone
* Ability to work both independently and as part of a team
* Problem solver who can take initiative and set priorities while being flexible
* Team-oriented strategist able to effectively manage complex situations involving numerous and sometimes competing constituencies
* Ability to represent the institution well
* An advocate‚s belief in the vision of ASU as a New American University
* Attention to detail and thoroughness in completing assigned duties
* Highly organized and able to juggle multiple projects and competing demands on time and attention
* Adept at navigating complex environments with evolving priorities and communication plans
* Knowledge of standard office policies and procedures
* Excellent customer relation skills, communication and follow through
* Skill in preparing presentations and various database applications
* Ability to identify creative solutions and use appropriate technology to provide most effective results
* Knowledge of server operating systems (Windows Server 2003, 2008, 2008 R2)
* Familiarity with data backup procedures and applications
* Familiarity with datacenter operating environments
* Knowledge of workstation operating systems (Windows XP, Windows Vista, Windows 7, OS X)
* Knowledge of Microsoft Office Suite
* Familiarity with other business software
* Knowledge of desktop, laptop and server hardware
* Familiarity with audio visual equipment
* Familiarity with Blackberries and other Smart Phones
* Ability to work flexible hours, including some evenings and weekends

EDUCATION/QUALIFICATIONS:

Bachelor's degree in technology or related field AND four (4) years directly related information technology services experience; OR, any equivalent combination of experience and/or education from which comparable knowledge, skills and abilities have been achieved.

Contact us today.

The ASU Foundation for A New American University offers a competitive compensation and benefits package, including medical, dental and vision insurance; a 401(k) plan and reduced tuition at ASU.

For more information on the ASU Foundation, visit our web site at www.asufoundation.org. If interested in the Desktop Support Analyst position, please apply online at www.asufoundation.org/careers.

The ASU Foundation for A New American University is an Equal Opportunity Employer