Job: Call Center Customer Service Representative

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Jobing Description

AGIA is seeking a Call Center Customer Service Representative to join the Member Benefits department in our Scottsdale, AZ location. The Customer Service Representative responds to customer requests and questions regarding service, products and account information. This position analyzes and rectifies customer concerns using established procedures. This position is also responsible for documenting and responding to all inquiries in a timely and appropriate manner that is representative of the company. The representative will also follow up on inquiries with research as needed and routes the customer queries that cannot be determined to the appropriate staff for resolution. Operating hours are Monday through Friday between the hours of 5:00am-5:00pm with a start date of February 13, 2012.

AGIA Insurance Services has over 50 years of unparalleled success building loyalty by creating, marketing and administering custom tailored insurance programs and services for associations, labor organizations and financial institutions. Technically, we are an insurance mass marketing administrator. What that really means is that we create, market and administer insurance programs to help our clients grow, not only in membership strength, but financially as well. We do just about everything that an insurance company does; however our efficiently designed systems and customer focus mean we do it better.

AGIA has facilities in five locations within the United States with headquarters in the seaside community of Carpinteria, California. This position resides in our Customer Care Center located in Northwest Scottsdale, AZ. We offer year round covered parking to all associates and are within walking distance to a variety of restaurants, shopping and public transportation.

AGIA Insurance Services offers a very generous and comprehensive benefit package, including medical, dental and vision insurance for employees, paid holidays and vacation, a 401(K) with company match, flexible spending account plan, training opportunities and an education reimbursement program, charitable giving program, voluntary long-term care insurance, voluntary pet insurance, and adoption assistance benefits. To learn more about AGIA Insurance Services and our recruitment process, visit our website at www.agia.com