Job: Call Center Custom Service Agents

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Jobing Description

Answer phones in a polite, professional manner using appropriate grammar and collecting accurate
data. Responds to live chat as directed, takes orders and provides customer service support based on
clients and company needs.

PRIMARY RESPONSIBILITIES AND EXPECTATIONS

1. Answer telephones and/or chats from customers and clients.
2. Represents clients in a proficient and professional manner.
3. Collects data from client‚s customers and ensures accuracy through verification.
4. Responds to and directs customer complaints to supervisor as necessary.
5. Reports errors to supervisor as necessary.
6. Maintains acceptable monitoring scores as well as schedule adherence and statistics as
outlined in Employee Handbook.
7. Makes outbound calls as required by client‚s protocol and instructions.
8. Reports to Operations Manager and performs additional tasks as requested.
9. Arrives to work punctually in accordance with company attendance policies as outlined in
Employee Handbook.
10. Follows and adheres to all company policies and procedures as outlined in Employee
Handbook.

Skills / Requirements

KNOWLEDGE AND SKILL REQUIREMENTS

1. Basic reading, writing, spelling and grammatical skills required. This is normally acquired
through a high school diploma or equivalent.
2. Computer literate with the ability to learn customer service software applications. Duties
require professional verbal and written communication skills and the ability to type 30 wpm.
1 -3 years of office experience.
Bilingual prefered