Job: Banquet Server

Position Summary:

Under direct supervision of the Banquet Supervisor, takes food and beverage orders from the guests, prepares the beverages ordered and serves the guest.

Essential Duties & Responsibilities:

• May presents menus, answers questions, and makes suggestions regarding food and service to patrons.
• Performs cash register duties as needed.
• Provide a positive dining experience for guests.
• Serves courses from the kitchen and service bar areas.
• Tends to patrons, responds to any additional requests, and determines when a meal had been completed.
• Keeps floors and work area clean.
• Sets up for events and strike/reset after the event.
• Takes orders and prepares beverages for guests.
• Responsible for the cleanliness and sanitation of the entire work area.
• Performs any and all other duties as assigned including, but not limited to the following: seating guests, bussing and setting table, and keeping the floor clear of debris.
• Maintains good communication with co-workers and maintains a positive and professional work environment.
• Works in other areas of food and beverage as needed.
• Contributes to a team effort and accomplishes related results as required.
• Performs other duties as assigned.

Minimum Qualifications:

High School Degree or GED preferred, plus some experience in the restaurant or food service area as wait staff or cashier. Must be able to obtain a Food Handlers card. Must be 19 years of age. No felony, theft or stealing convictions. Must be able to successfully pass a pre-employment drug/alcohol screen, background investigation, tips certification, obtain and maintain gaming license.

Knowledge, Abilities, Skills, and Certifications:

• Knowledge of dining and food maintenance operations and customer service.
• Knowledge of all menu items including entrees, side dishes, beverages and deserts.
• Ability to communicate, read, and write clearly in basic English.
• Ability to demonstrate outstanding guest service at all times.
• Ability to service customers in a professional appearance and manner.
• Ability to follow instructions and work in a stressful and busy environment.
• Ability to obtain food handler’s certification within three months.
• Skill in providing excellent customer service.
• Skill in utilizing computer equipment and POS systems.

Physical Demands:

While performing the duties of this job, the employee regularly is required to stand and walk for extended periods; use hands to finger, handle, or feel; reach with hands and arms; and talk or hear. The employee occasionally is required to sit; and stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 50 pounds.

Work Environment:

Work is generally performed in the Casino’s banquet areas, outside areas, and kitchen area with exposure to heat, cold, fumes and steam and Casino setting with exposure to second-hand smoke and a high noise level. Evening, graveyard, holiday and/or weekend work will be required. Extended hours and irregular shifts will be required.