Job: Office Manager

Southwest Network is a local non-profit behavioral health organization serving both adults and kids within the community. We strive each day to serve our recipients in ways that are creative, collaborative and recovery-oriented within Behavioral Health...and now is your chance to help us continue to apply that vision to the community. By joining Southwest Network, you will be helping us grow into a bigger and even better organization and thus allowing us to accomplish our ultimate goal - to improve the lives of those we are proud and honored to serve.

Office Manager; Northwest Phoenix

Primary Functions:
Accepts responsibility for the operation of the non-clinical aspects of his/her site. Interviews, trains and supervises support staff, transportation specialist(s), and completes performance evaluations. Performs work of considerable difficulty with a wide variety of administrative duties under the general supervision of the Site Administrator. Plans, coordinates, assigns, and reviews the work of the support staff and coordinates this work with that of the clinical staff. Conducts periodic operational reviews, develops action plans and assists the Site Administrator in assessing the status of the operational process, projects and issues important information to the professional operation of the site.

Duties and Responsibilities:
• Generates confidential reports and manages tracking logs using both manual and computerized processes for various clinical administrative requirements.
• Enters and maintains client data including re-openings, closures, transfers, caseload changes and affiliation of staff to the site.
• Schedules blockages for medical staff and co-pay reconciliation in the ClaimTrak case management system.
• Assures site is compliant with licensing standards (e.g., all proper forms are posted, chart order maintained, fire inspections, etc.)
• Assists with requests for information about clinical policy and procedures, with regards to clinical records, client statistics and office operations. Assures the security and confidentiality of consumer and proprietary records.
• Prepares internal quality assurance reports for Site Administrator. Completes the monthly operating reports and Site productivity reports in a timely manner and meets with the Site Administrator to develop a working agenda for process improvement on a monthly basis.
• Maintains and budgets supply inventory for the site.

Knowledge and Ability:

Requires strong writing, verbal and interpersonal communication skills.

Knowledge and use of general mathematics is required.

An in-depth knowledge of Medical terminology needed.

Strong organizational skills

Ability to type 70wpm are required.

Previous use of the following is necessary: Word, Excel, HMS Scheduling System, ClaimTrak.

Education and Experience:

Five (5) or more years’ Administrative experience required

One (1) or more years' supervisory experience required

Minimum of Associate’s degree in Business Administration or Office Technology required.